Brooklyn Sions
Harrisonburg,VA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every patient a positive experience.
Overview
6
6
years of professional experience
Work History
Receptionist
Harrisonburg Ob-gyn Assoc
Harrisonburg, VA
03.2022 - Current
- Answer incoming calls, take messages, and transfer calls to appropriate departments or personnel.
- Schedule and confirm appointments.
- Provide administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Process payments and update accounts to reflect balance changes.
- Greet customers, answer general questions.
- Sort and fax medical records.
Assistant
One Plus One Accounting
Staunton, VA
06.2021 - 03.2022
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Gathered and sorted data for inclusion in reports and files.
- Compiled data into spreadsheets for analysis or reporting purposes.
- Received and distributed mail, letters and packages.
Customer Service Manager
Hobby Lobby
Harrisonburg, VA
08.2018 - 06.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted customers with making payments.
- Monitored phone calls.
- Kept track and accurate count of registers each day.
Education
High School Diploma -
Turner Ashby High School
Bridgewater, VA06-2020
Skills
- Data Entry
- Scheduling
- Bookkeeping
- Multi-Line Telephone Skills
- Positive and Professional
- Customer Service
Timeline
Receptionist
Harrisonburg Ob-gyn Assoc
03.2022 - Current
Assistant
One Plus One Accounting
06.2021 - 03.2022
Customer Service Manager
Hobby Lobby
08.2018 - 06.2021
High School Diploma -
Turner Ashby High School
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