Brooklyn Spencer

• Coordinated monthly schedules for a team of 8 employees, streamlined hiring and training processes, and managed terminations, maintaining a positive work environment.
• Ordered supplies from 7 vendors, some twice a week to ensure inventory and baked goods were always available.
• Worked the lead open shift and arrived early to complete necessary tasks to allow focused attentive service to customers during hours of operation.

• Provided quick, friendly and efficient service at a high-volume espresso stand with two windows and a lobby, memorizing orders and regular customer preferences to enhance customer relations.

• Greeted customers and accurately memorized drink orders while efficiently managing two windows on closing shifts, demonstrating strong multitasking skills in a fast-paced coffee stand.

• Sold leases to prospective tenants in a competitive market.
• Utilized computer software for tracking rent payments and maintenance requests, while maintaining clear communication with coworkers and addressing tenant complaints in person.

Prepared and served coffee, espresso drinks, blended coffees and teas