Brooklyn Sullivan
Hampden,ME
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Personal Support Specialist
Woodlands
10.2023 - Current
- Enhanced client well-being by providing personalized care and support tailored to their individual needs.
- Provided compassionate assistance during challenging times, offering emotional support and guidance when needed.
- Documented client progress on a regular basis, providing updates to involved parties in line with confidentiality requirements.
- Collaborated with healthcare professionals to develop comprehensive care plans that addressed the physical, emotional, and social needs of each client.
- Assisted clients with daily living tasks such as personal hygiene, meal preparation, and medication management to promote independence and selfcare.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided compassionate and patient-focused care to cultivate well-being.
Server
Dysart's
04.2021 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Assisted in training new hires, providing guidance on restaurant standards and best practices
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Handled cash transactions accurately, contributing to balanced daily financial reports
Shift Manager
KFC/ Taco Bell
03.2021 - 05.2021
- Promoted positive work environment through open communication and constructive feedback
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Coached crew members to optimize performance and motivate toward more efficient work
- Handled emergency situations with a calm demeanor, ensuring safety of both customers and employees during critical incidents
Nutrition Service Associate
St Joesph Hospital
08.2020 - 03.2021
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Delivered prompt service to prioritize customer needs
Cashier
Taco Bell
06.2019 - 10.2020
- Operated cash register for cash, check and credit card transactions
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Efficiently processed new orders
- Educated customers on promotions to enhance sales.
- Built relationships with customers to encourage repeat business
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment
Seasonal Cashier
JCPenney
11.2019 - 03.2020
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Greeted customers entering store and responded promptly to customer needs
- Worked flexible schedule and extra shifts to meet business needs
- Assisted customers with returns, refunds and resolving transaction issues
- Helped customers complete purchases, locate items, and join reward programs
- Answered questions about store policies and addressed customer concerns
- Contributed to store success by maintaining high standards of cleanliness throughout the facility
- Restocked and organized merchandise in front lanes
- Supported marketing initiatives by setting up and maintaining promotional displays
Education
High School Diploma -
Bangor High School
Bangor, ME 09.2017 - 06.2021
Skills
Cleanliness standards
Cash Handling
Exceptional customer service
Professional Appearance
Sales Techniques
Organizational Skills
Adaptability
Team Player
Timeline
Personal Support Specialist
Woodlands
10.2023 - Current
Server
Dysart's
04.2021 - 10.2021
Shift Manager
KFC/ Taco Bell
03.2021 - 05.2021
Nutrition Service Associate
St Joesph Hospital
08.2020 - 03.2021
Seasonal Cashier
JCPenney
11.2019 - 03.2020
Cashier
Taco Bell
06.2019 - 10.2020
High School Diploma -
Bangor High School
09.2017 - 06.2021
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