Summary
Overview
Work History
Education
Skills
Timeline
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Brooklyn Taylor

Shelbyville,KY

Summary

Self-assured individual with exceptional voice, tone and linguistics as a result of working as a Phone Operator for a supervised visitation center. Flexible and poised promoting well-developed skills in communications. Business-driven Phone Operator known for exceptional skills in customer service. Experienced team player with strong service record, good organizational skills and efficient approach to handling simultaneous tasks. Takes pride maintaining tidy, clean and sanitized spaces for optimal safety, comfort and professionalism.

Overview

5
5
years of professional experience

Work History

Phone Operator

Sunshine Center
08.2018 - 05.2019
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
  • Maintained accurate directory of all personnel and phone extensions
  • Used company's paging system to immediately contact specific personnel
  • Pleasantly greeted all callers and asked how to be of assistance
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Received incoming calls and paged individuals and departments over PA system
  • Connected callers with appropriate professional, department or business
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures
  • Used approved cleaning products on various surfaces, including Type and Type to reduce bacterial growth and prevent spread of viruses
  • Cleaned, vacuumed and dusted all areas of Type building to maintain organized, professional appearance for employees and clients.

Pet Pro

Pet Suites Of America Hamburg
06.2023 - 08.2023
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Provided emotional stimulation and playtime for animals (dogs and cats)
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.

Education

High School Diploma -

George Rogers Clark High School
Winchester, KY
05.2023

Skills

  • Recordkeeping
  • Greeting customers
  • Front desk operations
  • Customer service
  • Telephone etiquette
  • Professional communication
  • Telephone reception
  • Schedule Coordination

Timeline

Pet Pro

Pet Suites Of America Hamburg
06.2023 - 08.2023

Phone Operator

Sunshine Center
08.2018 - 05.2019

High School Diploma -

George Rogers Clark High School

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Brooklyn Taylor