Brooklyn Terry
Knoxville,TN
Summary
Professional with robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.
Overview
5
5
years of professional experience
Work History
Project Coordinator
JayHook Marine Construction
Savannah, GA
11.2024 - Current
- Managed logistics for service appointments, optimizing technician schedules and resource allocation.
- Collaborated with cross-functional teams to enhance workflows, improving overall operational effectiveness.
- Monitored compliance with industry regulations and internal protocols to uphold service standards.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Responded to requests for information on materials to inquiring parties.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
Service Advisor
Reeder Chevrolet
Knoxville, Tennessee
05.2025 - 12.2025
- Up to date with all GM certifications and trainings, ensuring compliance with the latest industry standards and practices.
- Liaises with customers to assess their vehicle service needs, providing expert advice on necessary repairs and maintenance.
- Ensures a seamless service experience from initial consultation to job completion, enhancing customer satisfaction.
- Achieved an average of $100,000 in monthly labor revenue, contributing significantly to the department's profitability.
- Implemented process improvements that reduced service times by 15%, enhancing operational efficiency.
- Coordinated with technicians to ensure timely and accurate service delivery, maintaining high service standards.
- Developed and maintained strong customer relationships, resulting in increased repeat business and referrals.
- Conducted regular follow-ups with customers to ensure satisfaction and address any concerns promptly.
Logistics Account Executive
Total Quality Logistics
Knoxville, TN
11.2024 - 05.2025
- Managed client accounts and negotiated contracts to optimize costs, resulting in improved revenue and service excellence.
- Enhanced client satisfaction by developing tailored shipping strategies and resolving logistical challenges to improve delivery timelines.
- Analyzed shipping data to identify inefficiencies, implementing solutions that led to gains in operational performance and strengthened client trust.
Collision Center Parts Manager
Hardin County Honda
Elizabethtown, KY
12.2023 - 10.2024
- Managed inventory by ensuring accurate stock levels and timely order processing, optimizing overall efficiency.
- Averaged close to $200,000 in parts sales, enhancing the department's revenue stream.
- Trained staff to enhance parts handling efficiency and accuracy, contributing to improved operational performance.
- Collaborated with departments to streamline delivery schedules, resulting in improved service quality and customer satisfaction.
- Implemented a new inventory management system that improved stock accuracy by 25%, reducing delays in parts availability.
Service Manager
A&M Automotive Solutions
Elizabethtown, KY
08.2021 - 11.2023
- Streamlined claims processing, significantly reducing financial discrepancies and enhancing overall accuracy.
- Negotiated supply contracts and managed customer accounts, ensuring cost-effective procurement and swift updates for improved operational efficiency.
- Led a team of technicians and collaborated with repair teams and suppliers, optimizing service delivery and improving customer satisfaction through effective communication and teamwork.
- Oversaw the entire shop, achieving a steady increase in profits by an average of 10% month over month.
Service Advisor
A&M Automotive Solutions
Elizabethtown, KY
11.2020 - 08.2021
- Provided expert advice on vehicle service needs, ensuring customer satisfaction and retention.
- Coordinated service appointments and managed workflow to optimize efficiency and reduce wait times.
- Developed strong customer relationships, resulting in increased repeat business and referrals.
- Prepared detailed service reports and communicated effectively with both customers and technicians to ensure clarity and satisfaction.
Education
Bachelors of Arts and Sciences - Criminal Justice
University of Louisville
Louisville, KY12.2023
Skills
- Data Analysis
- Performance Metrics
- Inventory Management
- Customer Support
- Negotiation Skills
- Process Optimization
- Problem-solving
- Project coordination
- Time management
- Detail-oriented
- Team coordination
- Time Management
- Strategic Planning
- Critical Thinking
- Quality Assurance
- Customer Satisfaction
Timeline
Service Advisor
Reeder Chevrolet
05.2025 - 12.2025
Project Coordinator
JayHook Marine Construction
11.2024 - Current
Logistics Account Executive
Total Quality Logistics
11.2024 - 05.2025
Collision Center Parts Manager
Hardin County Honda
12.2023 - 10.2024
Service Manager
A&M Automotive Solutions
08.2021 - 11.2023
Service Advisor
A&M Automotive Solutions
11.2020 - 08.2021
Bachelors of Arts and Sciences - Criminal Justice
University of Louisville