BROOKLYN TYLER
Haslet,TX
Summary
Experienced and Certified Nursing Assistant (CNA) with a reputation for compassionate care and dedication. Proficient in providing top-notch care, assisting with daily activities, and monitoring vital signs. Skilled at creating supportive environments, delivering exceptional customer service, and collaborating with interdisciplinary teams. Committed to upholding ethical standards, promoting dignity and autonomy, and ensuring positive experiences for patients and customers. Solid background in call center customer service with a proven track record of efficiently handling inquiries and resolving issues to contribute to high customer satisfaction levels. Demonstrates strong communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Direct Interactions
01.2024 - 04.2025
- Answered calls and addressed inquiries regarding flexible spending accounts.
- Transferred calls to appropriate departments, ensuring efficient resolution of customer issues.
- Created invoices, demonstrating attention to detail and accuracy in billing processes.
- Provided friendly and professional customer service, maintaining a positive company image.
- Partnered with various businesses and government agencies to provide services like customer support, technical assistance, and sales.
- High call volume
Certified Nursing Assistant
Current Texas Best Care Hospice
05.2020 - 02.2023
- Assisted registered nursing staff in the development and implementation of effective care plans.
- Monitored patient conditions closely, promptly reporting any changes or issues to RNs for timely intervention.
- Provided compassionate support, companionship, and stimulation through meaningful conversations and recreational activities.
- Aided patients with limited physical and cognitive abilities in daily living tasks, including feeding, grooming, and mobility assistance.
- Enhanced patient well-being and recovery by offering emotional and social support alongside physical care.
Certified Nursing Assistant
Current American Best Care Hospice
06.2018 - 02.2023
- Collaborated with registered nursing staff to ensure the execution of personalized care plans tailored to each patient's needs.
- Maintained vigilant observation of patient conditions, promptly communicating any concerns or developments to RNs for assessment.
- Fostered a supportive and engaging environment for patients, providing companionship and mental stimulation.
- Assisted patients with various activities of daily living, including feeding, grooming, and mobility support, promoting independence and dignity.
- Implemented preventive measures to minimize the risk of bedsores, ensuring patient comfort and well-being.
CNA
Amedisys
06.2020 - 01.2023
- Provided compassionate and attentive care to patients under the supervision of registered nurses.
- Assisted patients with activities of daily living (ADLs) including bathing, grooming, dressing, and mobility.
- Monitored and recorded vital signs and reported any significant changes or concerns to the nursing staff.
- Supported patients with medication reminders and adherence as directed by healthcare professionals.
- Collaborated effectively with the nursing team to ensure coordinated and comprehensive patient care.
Caregiver
Arbor House
02.2017 - 03.2019
- Collaborated with registered nursing staff in the development and execution of individualized care plans, ensuring comprehensive and effective patient care.
- Maintained vigilant observation of patient conditions, promptly identifying and communicating any changes or concerns to registered nurses for assessment and intervention.
Supply Associate
Locke Supply
01.2014 - 03.2015
- Offered efficient support to customers in processing billing needs and invoicing, ensuring smooth transactions and customer satisfaction.
- Monitored customer profiles and conducted reviews to identify and address evolving needs and preferences.
- Developed and maintained spreadsheets to track and monitor customer requirements, facilitating proactive support and service.
- Coordinated scheduling of maintenance needs, work orders, and recurring support services as per customer requirements.
- Ensured organizational efficiency by keeping supplies and records well-organized and readily accessible for anticipated needs.
Education
CNA - Certified Nursing Assistant
Centric Nursing Institute For Nurse Aide/CNA
Garland, TXHigh School Diploma -
Lincoln Academy
Dallas, TXSkills
- Client support
- Compassionate Communication
- Patient Advocacy
- Infection Control Procedures
- Medical Terminology
- Wound Care
- Medication Assistance
- Team Collaboration
- Elderly Care
- Dementia Care
- Hospice Care
- Customer Service
- Collaborative teamwork
- Problem solving
- Patience
- Navigating change effectively
- Accurate data entry
- Proficient typing skills
- Listening
- Call center
- Remote
Timeline
Customer Service Representative
Direct Interactions
01.2024 - 04.2025
CNA
Amedisys
06.2020 - 01.2023
Certified Nursing Assistant
Current Texas Best Care Hospice
05.2020 - 02.2023
Certified Nursing Assistant
Current American Best Care Hospice
06.2018 - 02.2023
Caregiver
Arbor House
02.2017 - 03.2019
Supply Associate
Locke Supply
01.2014 - 03.2015
CNA - Certified Nursing Assistant
Centric Nursing Institute For Nurse Aide/CNA
High School Diploma -
Lincoln Academy
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