Usha Singh
Brooklyn,NY
Summary
Detail-oriented professional with extensive experience in public event coordination and strong communication skills. Successfully implemented strategies to boost voter satisfaction and streamline election processes, ensuring compliance with regulations.
Overview
28
28
years of professional experience
Work History
Poll Inspector, Elections Clerk
NYC Board of Elections
New York, NY
10.2012 - 01.2025
- Managed voter registration processes, ensuring compliance with local and state regulations.
- Coordinated polling site operations to enhance efficiency and voter experience.
- Conducted accurate ballot counting, verifying results against official records.
- Implemented strategies to address voter concerns, improving overall satisfaction rates.
- Collaborated with election officials to streamline communication and resolve issues promptly.
- Facilitated community outreach efforts to educate voters about upcoming elections and procedures.
- Collaborated effectively with fellow poll workers to guarantee a seamless voting process for all participants.
- Provided exceptional customer service, assisting first-time voters with the registration process and guiding them through the steps of casting their ballot successfully.
- Managed time effectively to balance multiple tasks such as checking in voters, answering questions, and maintaining lines in an orderly fashion.
Substitute Teacher
NYC Department of Education
Brooklyn, NY
09.2011 - 01.2017
- Delivered effective lesson plans across various subjects, ensuring curriculum continuity and student engagement.
- Adapted instructional materials to meet diverse learning needs, fostering an inclusive classroom environment.
- Managed classroom behavior and maintained a positive learning atmosphere through proactive engagement strategies.
- Collaborated with teachers to develop individualized education plans, enhancing support for students with special needs.
Collections Agent
Verizon Communications
Brooklyn, NY
08.1996 - 01.2011
- Managed high-volume collections, ensuring timely resolution of accounts and reducing outstanding balances.
- Collaborated with cross-functional teams to implement process improvements, enhancing overall operational efficiency.
- Trained and mentored new agents on best practices for handling customer inquiries and payment arrangements.
- Conducted thorough analysis of account histories to identify trends, facilitating targeted strategies for delinquent account management.
- Evaluated and crafted payment plans to enhance utilization performance and drive optimal returns.
Education
Bachelor of Science - Marketing
State University of New York, Fashion Institut of Technology
NY, NY06-1986
Skills
- Excellence in collection achievements
- Boosted voter engagement
- Proficient in diverse languages
- Public event coordination
Timeline
Poll Inspector, Elections Clerk
NYC Board of Elections
10.2012 - 01.2025
Substitute Teacher
NYC Department of Education
09.2011 - 01.2017
Collections Agent
Verizon Communications
08.1996 - 01.2011
Bachelor of Science - Marketing
State University of New York, Fashion Institut of Technology