Brooklyn Villalpando
Crandall
Summary
Friendly, reliable, and customer-focused hospitality professional with experience in high-volume restaurant environments. Skilled in guest service, communication, teamwork, and maintaining a positive dining experience under pressure.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Olive Garden
Terrell
02.2024 - Current
- Greeted and seated guests promptly upon arrival.
- Coordinated guest reservations and waitlists to minimize wait times.
- Maintained cleanliness and organization of the host area.
- Collaborated with team members to ensure smooth service flow.
- Trained new hosts on procedures and customer service standards.
- Delivered exceptional customer service by anticipating and addressing needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Server
Twin Peaks
Terrell
10.2025 - 02.2026
- Delivered exceptional customer service, resulting in positive guest experiences.
- Provided excellent customer service to ensure satisfaction.
- Promoted menu specials and beverages to enhance guest engagement.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collaborated with kitchen staff to ensure timely food delivery.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Crandall High School
Crandall, TX05-2024
Skills
- Reservation systems
- Cash Handling & POS Systems
- Menu knowledge
- Customer Service & Guest Relations
- Fast-Paced Environment Adaptability
- Time Management
- Problem Solving
- Communication and Teamwork
- Training and onboarding
Certification
- Food Handlers License
- TABC
- CPR Certified
Timeline
Server
Twin Peaks
10.2025 - 02.2026
Host
Olive Garden
02.2024 - Current
High School Diploma -
Crandall High School