Brooklyn Weiland
Granbury,TX
Summary
Driven and dynamic professional with a proven track record in team leadership and customer service management, notably at Tropical Smoothie Cafe. Excelled in cash handling and problem-solving, enhancing team efficiency and customer satisfaction. Demonstrated adaptability and strong communication, contributing to significant operational improvements.
Experienced with early childhood education, focusing on creating nurturing and educational environment. Delivers engaging and developmentally appropriate activities that support children's growth. Track record of effective communication with both children and parents, fostering trust and collaboration.
Overview
4
4
years of professional experience
Work History
Daycare Teacher
Little Rattlers Daycare
12.2024 - Current
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Shift Leader
Tropical Smoothie Cafe
01.2022 - Current
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols
- Completed cash and credit card transactions accurately using POS software
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies
- Greeted guests and providing special accommodation for handicapped diners and small children
- Conducted regular training sessions for new team members on standard operating procedures related to breakfast service operations at the hotel
- Collaborated with front desk staff to accommodate any special requests from guests regarding their breakfast preferences or dietary restrictions
- Supported team members during high-traffic periods, enhancing overall efficiency of the breakfast operation
- Contributed to increased occupancy rates by promoting the hotel's complimentary breakfast offerings
- Resolved guest complaints promptly, ensuring positive experiences throughout their stay at the hotel
- Managed inventory effectively, ensuring sufficient stock levels for daily breakfast service requirements
- Provided swift assistance to guests with mobility challenges or impairments, ensuring their comfort during mealtime
- Adhered to safety regulations, maintaining proper food handling practices and hygiene standards
- Enhanced guest satisfaction by providing attentive and efficient breakfast service
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Contributed to team success by completing jobs quickly and accurately
- Developed strong cooperative relationships with coworkers and managers
- Maintained productive, efficient approach to all tasks
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Operated register to process payments and collect cash payment for order totals
- Worked different stations to provide optimal coverage and meet production goals
- Addressed and resolved customer complaints in polite and professional manner
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues
Breakfast Host
Holiday Inn Hotel and Suites
06.2023 - 11.2023
- Conducted regular training sessions for new team members on standard operating procedures related to breakfast service operations at the hotel
- Collaborated with front desk staff to accommodate any special requests from guests regarding their breakfast preferences or dietary restrictions
- Supported team members during high-traffic periods, enhancing overall efficiency of the breakfast operation
- Contributed to increased occupancy rates by promoting the hotel's complimentary breakfast offerings
- Resolved guest complaints promptly, ensuring positive experiences throughout their stay at the hotel
- Managed inventory effectively, ensuring sufficient stock levels for daily breakfast service requirements
- Provided swift assistance to guests with mobility challenges or impairments, ensuring their comfort during mealtime
- Adhered to safety regulations, maintaining proper food handling practices and hygiene standards
- Enhanced guest satisfaction by providing attentive and efficient breakfast service
- Kept work areas clean, organized, and safe to promote efficiency and team safety
Team Member
Dairy Queen
06.2021 - 01.2022
Education
Cosmetology License - Cosmotolgy
Fort Worth Beauty School
Granbury, TX04.2024
High School Diploma -
Weatherford High School
Weatherford, TX05.2023
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Flexible Schedule
- Team motivation
- Strong verbal and written communication
- Training Assistance
- Creative Problem-Solving
- Customer Service Management
- Lesson planning
- Strong work ethic
Languages
American Sign Language
Professional Working
Timeline
Daycare Teacher
Little Rattlers Daycare
12.2024 - Current
Breakfast Host
Holiday Inn Hotel and Suites
06.2023 - 11.2023
Shift Leader
Tropical Smoothie Cafe
01.2022 - Current
Team Member
Dairy Queen
06.2021 - 01.2022
Cosmetology License - Cosmotolgy
Fort Worth Beauty School
High School Diploma -
Weatherford High School
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