BROOKLYN WORSHAM
Summary
Focused Team Member successful at multi-tasking and delivering prompt and friendly acts of assistance to all customers. Talented at maintaining a positive attitude and great sense of humor during peak hours. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
11
11
years of professional experience
Work History
Food Service Cashier/Server
Dilly Deli
02.2023 - Current
- Exhibited strong communication skills when interacting with both customers and colleagues to foster a positive work environment.
- Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
- Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
- Got to go orders ready to be picked up.
- Opened and closed the store efficiently by counting tills and proper set up.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
Barista/Café Server
Mela Coffee
05.2022 - 11.2022
- Greeted customers in a friendly manner while giving a variety of drink recommendations
- Took orders from customers and processed payment using pos system
- Prepared and memorized specialty caffeinated and non-caffeinated beverages such as lattes, americanos, cappuccinos, hot and cold teas, fruit smoothies all from standard recipes that follow the coffee shop menu
- Optimally using equipment like refrigerators, ovens, espresso machines, and smoothie blenders in day-to-day tasks
- Full Inventory of all food items to ensure stock daily
- Performed latte art on various drinks for customers
- Working through many rushes preparing and serving food and drinks in a timely manner
- Maintained Cafe cleanliness by cleaning tables, stocking condiment bar, doing dishes and removing trash/recycling
- Sanitized all coffee equipment and espresso machines throughout shifts
- Ground various types of coffee large drip containers in the cafe and individual retail coffee for customers
- Stocked multiple items during shift including syrups, various milks, food items and retail drinks
- Completed daily inventory logs for food items
- Help store by running errands for Manager to gather supplies when ran out
- Worked both as a team player and independently
- Opened and closed the store multiple times a week unaccompanied.
Sales Associate and Delivery Driver
Jimmy John's
10.2020 - 05.2022
- Handled sales In Store and on Delivery using POS systems
- Delivered multiple orders at a time for most efficient returns
- Prepped numerous orders for Delivery following all Quality Assurances
- Cleaned all Work Areas, Equipment, Dishes and storing properly
- Full Inventory of all food items to ensure stock daily.
Restaurant Team Member (Family Owned)
PepperJacks Bar & Grill
06.2013 - 06.2019
- Restocked food items, including condiments and toppings, whenever they appeared to be running low
- Successfully communicated with all team members to navigate job duties and complete daily tasks
- Filled in by showing guests to their tables when the hostess was on break
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris
- Maintained an atmosphere of enthusiastic customer service
- Upheld highest standard for cleanliness of glass and silverware
- Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner
- Kept kitchen areas clean and free of debris and water
- Bussed, cleared, cleaned and set tables in quiet and efficient manner
- Adhered to safe work practices
- Established and maintained a positive work environment
- Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illness.
Education
High School Diploma -
University High School
Spokane Valley, WAAssociate of Arts - Business
Wenatchee Valley College
Wenatchee, WA06.2024
Skills
- Customer interaction
- Operations and procedural
- Taking orders
- Verbal communication
- Cleaning techniques
- Operational standards
- Time management
- Customer service
- Written communication
- Attention to detail
- Depth perception
- Decision-making
- Excellent judgment
- Team leadership
- Quick problem solver
- Hand-eye coordination
- Committed team player
- Problem-solving
- Strong communication skills
- Work Prioritization
- Product Knowledge
Timeline
Food Service Cashier/Server
Dilly Deli
02.2023 - Current
Barista/Café Server
Mela Coffee
05.2022 - 11.2022
Sales Associate and Delivery Driver
Jimmy John's
10.2020 - 05.2022
Restaurant Team Member (Family Owned)
PepperJacks Bar & Grill
06.2013 - 06.2019
High School Diploma -
University High School
Associate of Arts - Business
Wenatchee Valley College