Brooklyn Wright
White Hall,AR
Summary
Dynamic and detail-oriented professional with extensive experience at Saracen Casino Resort, excelling in facility sanitation and customer service. Proven ability to enhance operational efficiency through effective time management and training initiatives. Skilled in cash handling and point-of-sale systems, consistently ensuring guest satisfaction and maintaining high cleanliness standards.
Overview
6
6
years of professional experience
Work History
EVS Attendant
Saracen Casino Resort
12.2023 - 10.2025
- Developed checklists for daily cleaning tasks, improving accountability and workflow consistency.
- Conducted regular inspections of facilities, identifying areas for improvement in service delivery.
- Managed time effectively to complete assigned tasks within designated shifts while avoiding disruptions in other departments'' operations.
- Demonstrated adaptability by efficiently switching between tasks as needed to accommodate changing priorities in fast-paced environments.
- Upheld company image through meticulous attention to detail when preparing event spaces for use, ensuring optimal presentation standards were met.
- Reduced the spread of illness with diligent attention to detail in high-touch point areas, such as door handles, light switches, and railings.
- Collaborated with housekeeping staff to maintain clean, organized spaces throughout the facility.
- Ensured guest satisfaction by promptly addressing any concerns or issues related to cleanliness or sanitation.
- Assisted in emergency response situations, such as spills or accidents, by promptly taking appropriate action to minimize risk and restore cleanliness.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Gas Station Cashier
Saracen Casino Resort Q-Store
02.2020 - 02.2023
- Processed customer transactions accurately using point-of-sale systems.
- Managed inventory levels, ensuring availability of products for customers.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on procedures and operational best practices.
- Implemented efficient cash handling procedures to minimize discrepancies.
- Monitored store cleanliness and safety standards to enhance customer experience.
- Assisted in promotional displays to increase product visibility and sales.
- Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
- Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
- Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
- Completed daily paperwork meticulously, submitting reports to management in a timely manner.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Assisted customers with fuel pump issues, resolving problems quickly for seamless service.
EVS Attendant
Saracen Casino Resort
10.2019 - 02.2020
- Assisted in training new staff on cleaning protocols and safety procedures.
- Ensured cleanliness and sanitation of gaming areas, enhancing guest experience.
- Monitored supplies and equipment, reporting maintenance needs for optimal operation.
- Implemented waste management practices to promote environmental sustainability initiatives.
- Collaborated with team members to maintain operational efficiency during peak hours.
- Responded promptly to guest requests, fostering a welcoming atmosphere throughout the casino.
- Supported infection control initiatives by following strict protocols for disinfecting patient rooms and common areas within healthcare settings.
- Enhanced cleanliness standards by implementing thorough cleaning and sanitizing procedures for various surfaces and areas.
- Assisted in training new EVS Attendants on best practices for maintaining a clean and sanitary environment.
- Improved overall facility hygiene by maintaining a consistent schedule of routine cleaning tasks.
- Participated in regular team meetings to discuss process improvements and share insights on effective cleaning techniques.
- Contributed to efficient operations by performing routine maintenance on cleaning equipment and reporting any necessary repairs.
- Operated mechanical floor cleaners, polishers and vacuums.
- Preserved floor quality with appropriate maintenance techniques such as sweeping, mopping, vacuuming, buffing, waxing, and deep-cleaning carpets as required.
- Used industrial cleaning agents and equipment following safety procedures.
- Contributed to facility-wide sustainability initiatives by practicing energy-efficient cleaning methods and utilizing eco-friendly products when possible.
- Delivered exceptional customer service while interacting with guests during daily duties, fostering positive impressions of the facility.
Education
High School Diploma -
Carl Junction High School
Carl Junction, MOSkills
- Facility sanitation
- Cleaning protocols
- Time management
- Inventory management
- Customer service
- Cash handling
- Point-of-sale systems
- Transaction processing
Timeline
EVS Attendant
Saracen Casino Resort
12.2023 - 10.2025
Gas Station Cashier
Saracen Casino Resort Q-Store
02.2020 - 02.2023
EVS Attendant
Saracen Casino Resort
10.2019 - 02.2020
High School Diploma -
Carl Junction High School