Brooklynn Adrian
Colmesneil,TX
Summary
Dynamic leader with proven expertise in training and mentoring, honed at HIBBETT and other notable companies. Excels in department organization and conflict resolution, enhancing team productivity and customer satisfaction. Skilled in advanced computer applications and time management, achieving significant efficiency improvements.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
4
4
years of professional experience
Work History
Supervisor
Bealls
10.2024 - 11.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Expedited document processing by utilizing advanced computer skills like word processing, spreadsheets creation and data manipulation tools.
- Used basic computer skills to key customer names, addresses, statistical information, or other data.
Manager in Training
HIBBETT
03.2024 - 10.2024
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Utilized advanced computer skills to quickly and accurately input data into various software programs.
Housekeeper
The Welcoming Company
07.2021 - 02.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
Customer Service Representative
Walmart
10.2020 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Certified Phlebotomist Technician
BCA DX LABORATORY
Livingston, TX07-2023
GED -
GED
Livingston, TX03-2021
Skills
- Training and mentoring
- Processes and procedures
- Schedule development
- Priority management
- Department organization
- Multitasking
- Professionalism
- Team building
- Conflict Resolution
- Time management abilities
Timeline
Supervisor
Bealls
10.2024 - 11.2024
Manager in Training
HIBBETT
03.2024 - 10.2024
Housekeeper
The Welcoming Company
07.2021 - 02.2024
Customer Service Representative
Walmart
10.2020 - 07.2021
Certified Phlebotomist Technician
BCA DX LABORATORY
GED -
GED
Similar Profiles
Mei’Kiara ViviansMei’Kiara Vivians
Store Associate at BeallsStore Associate at Bealls
Melissa RichardsMelissa Richards
Sales Associate at BeallsSales Associate at Bealls
Tiffany BaerTiffany Baer
Lead Supervisor at BeallsLead Supervisor at Bealls
Aria RojasAria Rojas
Retail Supervisor at BeallsRetail Supervisor at Bealls
Wesley DobbinsWesley Dobbins
Heavy Equipment Operator at Clearview UnlimitedHeavy Equipment Operator at Clearview Unlimited