Brooklynn Bautista
Chula Vista,CA
Summary
Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking and customer relationship management. Results-oriented strategic planner with extensive knowledge of industry practices.
Overview
3
3
years of professional experience
Work History
Guest Service Associate
European Wax Center
03.2024 - Current
- Optimized guest experience by providing efficient and friendly service
- Utilized Zenoti computer software to maintain accurate clientele records and manage reservation scheduling.
- Generated wax pass sales utilizing customer service skills to save clients money and time during check out.
- Tracked customer feedback through surveys and implemented changes based on results.
- Created reports on occupancy levels, sales figures, customer feedback surveys.
- Performed daily opening and closing procedures for the front desk including cash management duties.
- Conducted regular checks of lobby areas to ensure they are properly maintained.
- Maintained a neat, clean and organized front desk area at all times.
Administrative Client Coordinator
Prolink Healthcare
San Diego, CA
01.2022 - 11.2023
- Supervised support staff, coordinated client drops from the U.S.
Border Patrol, ICE, and CBP, ensuring smooth operations. - Assisted high-risk populations, including refugees and unaccompanied minors, providing essential support.
- Maintained operational flow to ensure clients were screened by onsite agencies prior to shelter placement.
- Oversaw daily schedules to ensure compliance with state-mandated procedures.
- Served as a liaison between staff and management, promoting seamless daily operations while maintaining compliance with state protocols.
- Monitored and managed COVID test results for timely and accurate reporting, maintaining health safety standards.
- Maintained compliance with safety protocols and ensured proper usage of PPE, protecting the health of staff and clients in a high-risk environment.
- Streamlined communication channels between federal agencies and support staff, enhancing efficiency and client satisfaction.
- Implemented rigorous protocols for managing COVID test results, ensuring compliance and safety in a high-pressure environment.
- Greeted clients in a courteous manner and directed them to the appropriate agencies.
Associate
T.J.Maxx
Ruston, LA
10.2021 - 01.2022
- Tracked inventory levels throughout the day and restocked items as needed.
- Organized displays to attract customers and promote sales.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Assisted in training new employees on proper use of equipment and safety protocols.
Customer Service Rep
US Bank
09.2021 - 11.2021
- Utilized multiple software systems for accessing and accurately documenting customer account information during customer interactions.
- Collaborated with team members and US Bank personnel in the timely resolution of complex customer issues and escalations
- Consistently achieved a 95% or higher customer satisfaction rating.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Lancaster High School
Lancaster, CA06.2019
Skills
- Management
- Customer Service
- Data analysis
- Bilingual: Moderate Spanish
- Tech Savvy
- Scheduling
- Professional phone etiquette
- Sales
- Extreme adaptability
- Check-in and Check-out Procedures
- Cash handling experience
- Guest Registration
- Strong interpersonal skills
- Payment Processing
- Staff Management
- Project Coordination
- Schedule Coordination
- Office Administration
- Timesheet Processing
- New Hire Onboarding
- Program Oversight
- Knowledge of medical terminology
- Knowledge of HIPAA regulations
- Understanding of medical terminology
- Staff Training and Development
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Guest Service Associate
European Wax Center
03.2024 - Current
Administrative Client Coordinator
Prolink Healthcare
01.2022 - 11.2023
Associate
T.J.Maxx
10.2021 - 01.2022
Customer Service Rep
US Bank
09.2021 - 11.2021
High School Diploma -
Lancaster High School
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