Brooklynn Benson
Houghton Lake,Michigan
Summary
Customer-oriented General Manager with years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated professional offering a Choice Hotel General Manager Certificate. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented General Manager with 19 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Lakeside Resort and Conference Center
Houghton Lake, Michigan
02.2010 - 02.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales for entire hotel restaurant and waterpark
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Took in and care of all funds through out entire resort operations restaurant, bar, front desk ,banquets, ceremonies, all actiivities
General Manager
Comfort Suites Hotel
Houghton Lake, Michigan
02.2005 - 02.2012
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Education
Western Michigan University
Kalamazoo, MI04-2001
Skills
- Branding
- Choice Central General Manager Certification
- Lottery Management and Money Handling and Consoldation
- CPR Certified
- TAM Certified
- Financial Administration
- Front Desk Accounting and Logging
- Restaurant Bar and Grill Money reconsolidation
- Process Automation
- Operations Oversight
- Sales
- Revenue Management
- Waterpark and Pool Maintenance and Management
- Banquet Revenue Tracking and persuasion tactis
- P&L Management
- Business Administration
- Contract Negotiations
- Advertising and Marketing
- Customer Retention
- Money Management
- Customer Relationship Management
- Business Development
- Program Administration
- Service Quality Improvement
- Quality Management
- Expense Control
- Loss Prevention
- Organizational Development
- Client Relations
- Training and Development
- Interpersonal Skills
- Operations Management
- Labor Cost Controls
- Communication Skills
- Revenue and Market Expansion
- Dealership Management
- Problem Resolution
- Succession Planning
- Leader
- Product Costing
- Staff Training
- Sales Planning and Implementation
- Purchasing and Planning
- Vendor Negotiations
- Human Resources Leadership
- Schedule Management
- Project Management
- Vendor Sourcing
- Safety Assurance
- Proficient in [Software]
- Performance Improvements
- Cost Reductions
- Employee Development
- Operations Start-Up
- Administrative Skills
Certification
Registered Choice Hotels General Manager Certificate
Custom
Board member of the Chamber of Commmerce for 6 years
Tourism bureau Board member for 6 years
Timeline
General Manager
Lakeside Resort and Conference Center
02.2010 - 02.2024
General Manager
Comfort Suites Hotel
02.2005 - 02.2012
Western Michigan University
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