Brooklynn Bungerhawk
Bellingham
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Very efficient in learning and applying new skills to repertoire.
Overview
6
6
years of professional experience
Work History
Infant and Toddler Teacher
YMCA Of Greater Kansas City
2023.10 - Current
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Gathered materials and resources to prepare for lessons and activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Implemented curriculum to enhance classes with learning-focused activities.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Organized and supervised large and small group activities.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Guided students to develop social, emotional and physical skills.
- Monitored classroom to verify safe and secure environment.
- Modeled positive behavior and communication skills for students.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Incorporated music, art and literature into curriculum.
- Created safe and nurturing learning environment for preschoolers.
- Helped new preschool children get used to classes by giving one-on-one support.
Receptionist
Kc Injury Rehab
2023.03 - 2023.09
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
Bakery Clerk
Safeway
2022.06 - 2022.09
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
- Wrapped, boxed and weighed bakery department products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Cashier
Quick-E-Mart
2020.06 - 2020.11
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Caregiver, Special Needs
Cascade Connections
2020.02 - 2020.04
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Prepared reports, kept investigation records and maintained all case-related paperwork.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Office Assistant
Daniel Brooke Orthopedics Office At Holy Rosary
2018.08 - 2018.09
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Hostess
Applebee’s
2018.01 - 2018.07
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
Education
GED -
Excelsior Springs Job Corps/ VocationalHigh-School
Excelsior Springs, MO07.2018
Skills
- Professional Telephone Etiquette
- Reading Comprehension
- Energetic and Outgoing
- Calendaring and Scheduling
- Engaging with Diverse Customers
- Exceeding Customer Expectations
- Work Prioritization
- Attentive Service
- Computer Proficiency and Microsoft Office
- Strong Communication and Interpersonal Skills
- Document Management
- Performance Improvement
Accomplishments
- CMAA Certification
- Navy Reserve Officer Training
- Volunteer at Good Samaritan
- CPR/First Aid Certified.
Reading
Passionate about the benefits on communication and comprehension that can be found by reading books.
Enjoys diverse forms of literature including classics and poetry.
Timeline
Infant and Toddler Teacher
YMCA Of Greater Kansas City
2023.10 - Current
Receptionist
Kc Injury Rehab
2023.03 - 2023.09
Bakery Clerk
Safeway
2022.06 - 2022.09
Cashier
Quick-E-Mart
2020.06 - 2020.11
Caregiver, Special Needs
Cascade Connections
2020.02 - 2020.04
Office Assistant
Daniel Brooke Orthopedics Office At Holy Rosary
2018.08 - 2018.09
Hostess
Applebee’s
2018.01 - 2018.07
GED -
Excelsior Springs Job Corps/ VocationalHigh-School
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