Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooklynn Catalina

Kyle,TX

Summary

- High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Experienced professional with solid background in foodservice.

- Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Sociable server offering several years of experience delivering friendly, prompt service to customers.

-Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.

Overview

3
3
years of professional experience

Work History

Server

Olive Garden
Austin, Texas
11.2024 - 04.2025
  • Provided excellent customer service in fast-paced dining environment.
  • Managed food and drink orders efficiently for diverse clientele.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Handled cash transactions accurately during busy service periods.
  • Resolved customer complaints promptly to ensure satisfaction and comfort.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Followed health safety guidelines when preparing and serving food products.
  • Checked food before serving it to customers.
  • Stayed informed about daily specials, new menu items, promotions.

Food Runner/Expo/Hostess/Busser/Prep/Trainer

Hays City Store
Driftwood, Texas
06.2022 - 09.2024
  • Provided excellent customer service by addressing guest inquiries and needs.
  • Communicated with kitchen staff to confirm order accuracy and timing.
  • Assisted servers by restocking supplies and ensuring efficient service flow.
  • Delivered food orders promptly to tables in a fast-paced restaurant environment.
  • Maintained cleanliness of dining area and adhered to health standards.
  • Monitored food presentation to ensure quality and consistency before serving.
  • Collaborated with team members to optimize workflow during peak hours.
  • Supported training of new food runners on procedures and service expectations.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
  • Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
  • Responded promptly to customer inquiries and requests for additional items or services.
  • Greeted and welcomed customers as they arrived at the restaurant.

Education

High School Diploma -

Jack C Hays High School
Kyle, TX
05-2025

Skills

  • Customer service
  • Team collaboration
  • Time management
  • Food safety
  • Order management
  • Cash handling
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Multitasking and organization
  • Calm demeanor
  • POS operation
  • Server training
  • Food safety practices

Timeline

Server

Olive Garden
11.2024 - 04.2025

Food Runner/Expo/Hostess/Busser/Prep/Trainer

Hays City Store
06.2022 - 09.2024

High School Diploma -

Jack C Hays High School

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