Brooklynn Conklin
Easton,PA
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. I love to work and learn new things.
Overview
4
4
years of professional experience
Work History
Shopper/ Floral/ Beer Garden/ Facilitator
Gaint Foods
08.2022 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Ice Cream Server
Canal Side Cup
05.2022 - 08.2022
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Processed sales transactions for cash, debit, and credit purchases.
Host/Togo/Trainer
Texas Roadhouse Restaurant
04.2020 - 05.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Wilson Area Highschool
424 Warrior Ln, Easton, PA 1804205.2023
Skills
- Strong Work Ethic
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Multi-tasking strength
- Friendly, Positive Attitude
Timeline
Shopper/ Floral/ Beer Garden/ Facilitator
Gaint Foods
08.2022 - Current
Ice Cream Server
Canal Side Cup
05.2022 - 08.2022
Host/Togo/Trainer
Texas Roadhouse Restaurant
04.2020 - 05.2022
High School Diploma -
Wilson Area Highschool
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