BROOKLYNN DAVIS
Brooklyn
Summary
Reliable employee offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Flexible with changing business needs.
Background in managing self-checkout systems and ensuring seamless customer experience. Effectively assisted customers with troubleshooting and maintained operational efficiency. Demonstrated strong problem-solving abilities and excellent interpersonal skills.
Personable and reliable with positive, upbeat attitude. Understands safety protocols and operations management, adept at handling equipment and ensuring smooth customer experience. Dedicated to creating safe and enjoyable environment for all guests.
Overview
5
5
years of professional experience
Work History
Customer Experience
Michaels
10.2024 - Current
- Enhanced customer experience by addressing questions and concerns promptly during product demonstrations.
- Enhanced customer experience by providing exceptional service and promptly addressing inquiries.
- Identified and reported issues that negatively impacted customer experience.
- Enhanced customer experience by providing exceptional service and creating a welcoming atmosphere.
Cashier
Liberty Bagels
05.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes
- Assisted customers with returns, refunds and resolving transaction issues
- Answered questions about store policies and addressed customer concerns
- Learned duties for various positions and provided backup at key times
- Maintained current knowledge of store promotions and highlighted sales to customers
Intern
Wayne State Police Department
05.2022 - 08.2022
- Analyzed problems and worked with teams to develop solutions
- Sorted and organized files, spreadsheets, and reports
- Participated in workshops and presented findings to projects to gain knowledge
- Completed research, compiled data, updated spreadsheets, and produced timely reports
- Gathered, organized and input information into digital database
Team Member
Panera Bread
09.2021 - 02.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Contributed to team success by completing jobs quickly and accurately
- Learned all required tasks quickly to maximize performance
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Maintained productive, efficient approach to all tasks
- Operated register to process payments and collect cash payment for order totals
- Addressed and resolved customer complaints in polite and professional manner
- Trained new team members by relaying information on company procedures and safety requirements
- Maintained overall safe work environment by employee training programs and enforcement of safety procedures
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
Team Member
White Castle
07.2020 - 08.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Contributed to team success by completing jobs quickly and accurately
- Learned all required tasks quickly to maximize performance
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Maintained productive, efficient approach to all tasks
- Operated register to process payments and collect cash payment for order totals
- Addressed and resolved customer complaints in polite and professional manner
- Trained new team members by relaying information on company procedures and safety requirements
- Maintained overall safe work environment by employee training programs and enforcement of safety procedures
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Stocked with items and counted inventory
- Broke down boxes and cartons by hand for proper cardboard receptacles
- Counted Cash drawer at the beginning and end of every shift
Education
Bachelor of Arts - Acting
New York Film Academy
New York, NY04.2025
High School Diploma - undefined
University Prep Academy High School
Detroit, MI06.2022
Skills
- Cash Counting Machine Operations
- Product Knowledge
- Cash Drawer Management
- Money Handling
- Time Management Skills
- Staff Training
- Cleaning and Sanitizing
- Verbal and Written Communication
- Refunds and Exchanges
- Credit and Cash Transactions
- Guest Inquiries
- Stocking and Replenishing
- Conflict Resolution
- Refund Handling
Timeline
Customer Experience
Michaels
10.2024 - Current
Cashier
Liberty Bagels
05.2023 - 08.2023
Intern
Wayne State Police Department
05.2022 - 08.2022
Team Member
Panera Bread
09.2021 - 02.2022
Team Member
White Castle
07.2020 - 08.2021
High School Diploma - undefined
University Prep Academy High School
Bachelor of Arts - Acting
New York Film Academy
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