Summary
Overview
Work History
Education
Skills
Timeline
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Brooklynn Duncan

Fort Walton Beach,Florida

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Game Stop
08.2023 - Current
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Worked effectively in fast-paced environments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked well in a team setting, providing support and guidance.

CSR

Greene Tech
11.2021 - 08.2023
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Delivered prompt service to prioritize customer needs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Trained new personnel regarding company operations, policies and services.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Team Member

Whataburger
08.2020 - 11.2021
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Consistently met or exceeded sales goals through upselling techniques and genuine product knowledge recommendations.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.

Education

Associate of Arts - Business

Northwest Florida State College
Niceville, FL
05.2025

High School Diploma -

Crestview High School
Crestview, FL
05.2022

Skills

  • Multitasking Abilities
  • Time Management
  • Customer Relations
  • Interpersonal Relations
  • Excellent Communication
  • Attention to Detail

Timeline

Assistant Manager

Game Stop
08.2023 - Current

CSR

Greene Tech
11.2021 - 08.2023

Team Member

Whataburger
08.2020 - 11.2021

Associate of Arts - Business

Northwest Florida State College

High School Diploma -

Crestview High School

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Brooklynn Duncan