BROOKLYNN FEDERSPIEL
Obetz
Summary
Compassionate professional with 3 years of experience in Childcare and Customer Service. Proven ability to create engaging environments for children while delivering exceptional service in fast-paced dining settings. Expertise in Service Management, optimizing processes, and enhancing team performance through collaboration and adaptability.
Thrives in fast-paced, customer-centric environment, adept at managing diverse teams and resolving complex issues. Developed strong leadership and communication skills, ensuring smooth operations and high customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Unit Service Manager
OhioHealth Riverside Methodist Hospital
12.2024 - Current
- Enhanced patient satisfaction by effectively resolving escalated concerns.
- Ensured a safe workplace by enforcing strict safety protocols and training staff.
- Protected patient privacy through strict adherence to HIPAA regulations.
- Optimized supplies inventory management, maintaining adequate stock levels for clinical staff.
- Disinfected tools and surfaces between patient visits to ensure safety.
- Recorded patients' vital signs accurately in medical charts for timely care.
Resource Teacher
The Goddard School
01.2024 - 11.2024
- Ensured safety and nurturing for infants to preschool children during activities.
- Designed and led engaging educational and recreational activities for all ages.
- Regularly updated parents on children's development and individual needs.
- Maintained cleanliness and organization, ensuring compliance with health regulations.
Bartender
The Local Open
08.2023 - 01.2024
- Enhanced customer satisfaction by delivering exceptional service in dining environment.
- Ensured accurate billing through diligent cash handling and payment processing.
- Facilitated timely food delivery by coordinating with kitchen staff.
- Resolved complaints efficiently, improving overall dining experience for customers.
Bartender
Addison Sushi
08.2022 - 06.2023
- Enhanced customer satisfaction through efficient order taking and service delivery.
- Processed cash transactions accurately, ensuring precision in payment handling.
- Coordinated with kitchen staff to guarantee timely and accurate food service.
Education
GED -
State of Texas
07-2022
Bachelor of Science - Nursing
Western Governs University
06-2027
Skills
- Strong interpersonal and communication skills
- Ability to multitask and thrive in busy environments
- Knowledge of child development principles and customer service best practices
- Creative problem-solver with a nurturing approach
- Proficient in Microsoft Word and knowledgeable in using the Toast point-of-sale system
- Multitasking and organization
- Problem-solving
- Positive attitude
Certification
CPR and First Aid Certification - December 2024
Timeline
Unit Service Manager
OhioHealth Riverside Methodist Hospital
12.2024 - Current
Resource Teacher
The Goddard School
01.2024 - 11.2024
Bartender
The Local Open
08.2023 - 01.2024
Bartender
Addison Sushi
08.2022 - 06.2023
GED -
State of Texas
Bachelor of Science - Nursing
Western Governs University