Brooklynn Gregerson

• Manage daily operations of the tracking and tracing chat team in a fast-paced brokerage environmentOversee load status updates to ensure on-time pickup and delivery performanceMonitor shipment progress and proactively resolve delays or service disruptionsServe as escalation point for inbound calls related to load issues and customer concernsCoordinate with carriers and internal departments to maintain service efficiencyTrain and support team members on operational procedures and communication standards

• TopgolfShift Lead – Golf Services (Front Desk)
  2022–2024• Supervised front desk operations and supported daily shift execution in a high-volume entertainment venue• Assisted guests with bay assignments, reservations, and service needs• Managed bay organization and ensured accurate placement and availability• Resolved customer concerns quickly to maintain positive guest experiences• Ensured facility cleanliness and organization standards were met before shift close• Supported team members to maintain efficient workflow during peak hours

Dietary Aide – Senior Living & Memory Care Community

• Prepared and served meals to residents in a senior living and memory care setting
• Ensured residents were seated safely and received correct meals according to dietary restrictions
• Accommodated specialized diets and individual nutritional needs
• Provided attentive support to residents during mealtime to ensure comfort and safety
• Maintained cleanliness and sanitation standards in dining and kitchen areas
• Assisted in creating a calm and supportive dining environment for memory care residents