Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brooklynn Hagler

Mesa,AZ

Overview

10
10
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

The Hope House
Scottsdale, AZ
12.2022 - Current
  • Guided therapeutic groups to support patient mental health
  • Ensured safety compliance throughout facility
  • Provided crisis intervention services to patients in need.
  • Dispensed medications following physician directives
  • Provided insights to clinical staff for managing patient behavior concerns.
  • Recorded detailed patient progress
  • Provided comprehensive training to new employees to ensure adherence to company policies and procedures.
  • Strengthened communication within the clinical and operations teams.
  • Enforced rules and regulations pertaining to patient care while maintaining a safe environment.
  • Provided emotional support to clients and patients dealing with difficult situations.
  • Maintained detailed documentation of behavioral and injury-related incidents.
  • Patient documentation finalized and delivered for review on a daily basis
  • Ensured compliance with all required procedures for client admissions
  • Strengthened interpersonal relationships, enhancing overall teamwork and cooperation

Recruiting Coordinator

Carvana
Tempe, AZ
07.2022 - 12.2022
  • Collaborated with recruitment teams to achieve staffing goals
  • Initiated background screening stages for candidates.
  • Maintained communication throughout the background check process
  • Proficiently navigated various ATS, including Greenhouse and Workday.
  • Proficient in navigating multiple Google applications for daily tasks
  • Ability to multitask, prioritize, and act with a sense of urgency.
  • Maintained regular connections with recruiters regarding candidate status
  • Skilled in supporting recruitment efforts by building strong connections.
  • Developed candidate engagement tools ensuring readiness and enthusiasm for their first day
  • Communicated with candidates through phone, SMS, and email
  • Worked alongside colleagues to develop resource documentation for management and staff

Customer Advocate II

Carvana
Tempe, AZ
08.2020 - 07.2022
  • Deep-dive research on more high-risk cases that save Carvana from millions of dollars annually
  • Input and verified data into, on average, 50 customer accounts daily to ensure quick approval to sell their vehicle
  • Assisted in peer-to-peer support for advocates and acted as a specific point of contact in more complex situations
  • Trained incoming trainees on their skills and knowledge in their new roles
  • Researched and resolved account and service problems with friendly, knowledgeable support
  • Accessed multiple databases to investigate customer questions and concerns
  • Ability to de-escalate customers quickly while also being empathetic to their situation
  • Responded proactively and positively to rapid change
  • Ability to navigate and efficiently utilize SalesForce

Engagement Team Leader

Target
Mesa, AZ
10.2019 - 07.2020
  • Built “Guest first” culture for all team members
  • Knowledge of Guest service and business fundamentals
  • Problem solving, resolutions, and de-escalation
  • Planning daily/weekly workload while supporting business
  • Skills in interviewing, developing, coaching, evaluating, and retaining talent
  • Lead culture of accountability through clear expectations and performance management
  • Develop training plans, and follow-up on training completion
  • Understands business and guest insight to troubleshoot and follow-up on opportunity areas
  • Encouraged the team to promote Guest loyalty programs by leading by example
  • Responded to Guest feedback provided via email or phone
  • Lead weekly meetings of previous week’s business trends, team member performance and development, guest feedback, etc
  • Within first 6 months at Target, I assisted in exceeding sales goals, payroll/labor goals, and RedCard (loyalty program) goals
  • Coached team members on opportunities and documented coaching conversations if necessary
  • Recognized team members for positive attitude and meeting/exceeding goals
  • Ability to identify team members with leadership potential and act as a mentor to assist in achieving their goals

Shift Supervisor

Starbucks, San Tan Village
12.2014 - 08.2019
  • Coaching and mentoring baristas to uphold standards and efficiency
  • Confident leadership and decision making
  • Monetary management and handling transactions with discretion and care
  • Understanding customer cues to anticipate their needs
  • Up-selling products with tailored approach to customers by suggesting what each customer may like
  • Responded to and resolved customer questions and concerns
  • Trained new employees and delegated daily tasks and responsibilities
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Placed daily and weekly orders for products and managed inventory counts regularly

Education

Some College (No Degree) - Psychology

Arizona State University
Tempe, AZ
01.2015

Some College (No Degree) - Psychology

Central Arizona College
San Tan Valley, AZ
01.2014

Skills

  • Problem-Solving Expertise
  • Records Management
  • Clear Documentation Practices
  • Customer Support Proficiency
  • Staff education and training
  • Proficient in Microsoft Office
  • HIPAA Compliance Knowledge
  • EMR System Utilization

Certification

  • Coffee Master - Starbucks - 2015
  • Partner of the Quarter - Starbucks - 2019
  • Crisis Prevention & Intervention - 2023

Timeline

Behavioral Health Technician

The Hope House
12.2022 - Current

Recruiting Coordinator

Carvana
07.2022 - 12.2022

Customer Advocate II

Carvana
08.2020 - 07.2022

Engagement Team Leader

Target
10.2019 - 07.2020

Shift Supervisor

Starbucks, San Tan Village
12.2014 - 08.2019

Some College (No Degree) - Psychology

Arizona State University

Some College (No Degree) - Psychology

Central Arizona College

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Brooklynn Hagler