Brooklynn Hossfeld
Three Forks,MT
Summary
I have worked many jobs, each one taught me something different. However, I wanted to do something that would allow me to pursue my passion. I love science and helping others. Which brought me to do research. I thought about nursing but I knew I would get too attached to my patients and I would be devastated if I were ever to lose them. This is when I stumbled across an x-ray technician. This career combined all my passions into one job, I still would be able to help my patients on their journey to recovery but I wouldn't get too attached since I would only be with them for a short time. It also involves a specific type of physics that interests me.
I did my senior project with a tech who works at Bozeman Health. I was able to conduct an interview as well as speak to different modalities. After conducting this interview I was so excited to start my path as an x-ray tech. I went to Montana Tech in hopes of getting into their program. During my time there I had to complete a certain amount of job shadowing hours. Bozeman Health was more than happy to have me shadow at their main campus. I got to experience trauma situations, procedures, as well as outpatient services. I was only allowed 16 hours but I didn't want to leave. I had such a great experience and knew this was the place where I wanted to begin my career.
Once I got into a program, Bozeman Health was so gracious in letting me complete my clinical hours at their sites. I have learned so much and got to build long-lasting connections with the staff as well as my patients. The team there welcomed me with open arms. Each day I am there my love for my career and my peers continues to grow.
Each day in the radiology program, I try my hardest in my classes and I work hard during my clinical hours. I am open to learning anything new and love working with our team. I hope to become a part of this team when the time comes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Car Rental Agent
Yellowstone Rent A Car
07.2023 - Current
- Assisted clients with understanding complex rental agreements, answering questions and clarifying concerns.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Trained new employees on company policies, software usage, sales techniques, and customer service best practices.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, and thoroughly clean the vehicle.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
- Provided exceptional customer service and addressed customer inquiries.
- Maintained clean, tidy and safe work environment.
General Manager
Mirror Image Polishing & Diesel Repair
06.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account employee strengths.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Optimized warehouse organization for efficient part retrieval, reducing time spent searching for items.
- Collaborated with suppliers to negotiate cost-effective pricing and secure on-time deliveries for critical components.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Analyzed financial records to verify accuracy of tax returns.
Concrete Finisher & Gyp Crete Laborer
Holland Construction
06.2022 - 08.2022
- Set wood and other forming materials to prepare for concrete pours.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Mixed, spread, and patched concrete to specifications.
- Collaborated with team members to ensure smooth transitions between different phases of the concrete placement process.
- Shoveled materials such as dirt, gravel, and asphalt.
- Created specific finishes on poured concrete.
- Adapted quickly to changing job site requirements or unforeseen challenges without compromising quality or exceeding deadlines in completing assigned tasks related to concrete finishing.
- Routinely lifted and moved items weighing up to 100 pounds.
- Applied concrete fabrication techniques to achieve desired project specifications, quality, and code standards.
- Applied contraction, construction, or isolation joints in appropriate areas and situations.
Bar Back
Sacajawea Hotel
10.2021 - 05.2022
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Replaced empty kegs and soda syrups.
- Delivered food to customers at bar and tables.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Greeted customers and provided friendly, knowledgeable service.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
- Decreased wait times for guests by quickly clearing tables and resetting them for new arrivals.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Greeted customers and provided menus upon arrival to dining room.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Cashier Team Lead
Wheat Montana Bakery
04.2020 - 08.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Associate of Applied Science -
Montana Technological University
Butte, MTAssociate of Applied Science - Radiologic Technology
Weber State University
Ogden, UT05.2025
High School Diploma -
Three Forks High School
Three Forks, MT05.2022
Skills
- Team player
- Passion
- Time management
- Organized
- Hard-working
- Problem-Solving
- Leadership
- Communication
Certification
American Heart Association BLS
Timeline
Car Rental Agent
Yellowstone Rent A Car
07.2023 - Current
General Manager
Mirror Image Polishing & Diesel Repair
06.2023 - Current
Concrete Finisher & Gyp Crete Laborer
Holland Construction
06.2022 - 08.2022
Bar Back
Sacajawea Hotel
10.2021 - 05.2022
Cashier Team Lead
Wheat Montana Bakery
04.2020 - 08.2020
Associate of Applied Science -
Montana Technological University
Associate of Applied Science - Radiologic Technology
Weber State University
High School Diploma -
Three Forks High School
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