Brooklynn Iudica
Conroe,Texas
Summary
Results-driven Sales Agent with extensive knowledge of sales, leasing procedures, extended education of leasing platforms such as yeildstar and onesite. Exceeds sales targets consistently with motivated and hardworking approach. Focused on connecting with customers, cultivating trust and helping each client make optimal decisions. Hardworking, reliable, and focused on going above and beyond to support team and serve residents. Trained in Leasing and offering top-notch Sales and Customer Service abilities. Motivated to continue to learn and grow as a leasing professional in the Multi-Family housing industry. Well-qualified assistant property manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
American Landmark Apartments
2022.12 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
Leasing Manager
Signorelli The Pointe At Valley Ranch
2019.08 - 2022.12
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Developed and implemented tactical marketing plans.
Franchise Owner
Mattress Today
2018.08 - 2019.08
- Educated customers about products and services to help each make optimal choices and boost per-customer revenue
- Monitored inventory levels to stay on top of stock availability and expected delivery times
- Connected with customers quickly to assess needs, build trust and recommend products
- Tracked sales and promotions, changing policies and optimal practices to expertly handle challenges
- Completed multiple resets per day to keep merchandise well-organized and presentable
- Notified customers of new products, prices and special offers
- Connected with customers to offer assistance and promote products.
Area Manager
Mattress Firm
2016.02 - 2018.07
- Tracked market changes to keep rental prices optimized for both profits and marketability
- Planned marketing and outreach strategies to consistently bring in new leasing prospects
- Conducted multiple showings per week to convert prospects into qualified Leasers
- Built sales strategies to support corporate vision and plans for growth
- Set high bar for customer service and trained staff in consultative sales techniques
- Handled escalated customer issues on behalf of the sales team to recapture customer loyalty and maintain the sale
- Planned and executed successful sales promotions to drive revenue growth
- Developed new accounts skillfully and penetrated new territories by following sales strategy based on in-depth understanding of current market conditions, opportunities and competitor threats.
Store Manager
Mattress Firm
2014.12 - 2016.02
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Real Estate -
Champions School of Real Estate
Spring, TXAssociate of Arts -
Blinn College
08.2014
Skills
- Quality assurance
- Customer relations
- Digital marketing
- Social media platforms
- Sales presentation
- Problem-solving
- Administer budgets
- Manage rentals
- Coordinate documents
- Collect payments
- Fair housing compliance
- Lead conversion
- Pricing management
- Policy Enforcement
- Telephone and Email Etiquette
- Tenant Relations
- Property Management
- Database Management
- Unit Inspection
- Business Development
- Leasing and Sales
Certification
- Fair housing
- Real Estate Principals 1
- Real Estate Principals 2
- Leasing 101
- American Landmark Assistant Training Program
- Signorelli Professional Development Courses
Languages
English
Timeline
Assistant Property Manager
American Landmark Apartments
2022.12 - Current
Leasing Manager
Signorelli The Pointe At Valley Ranch
2019.08 - 2022.12
Franchise Owner
Mattress Today
2018.08 - 2019.08
Area Manager
Mattress Firm
2016.02 - 2018.07
Store Manager
Mattress Firm
2014.12 - 2016.02
Real Estate -
Champions School of Real Estate
Associate of Arts -
Blinn College
- Fair housing
- Real Estate Principals 1
- Real Estate Principals 2
- Leasing 101
- American Landmark Assistant Training Program
- Signorelli Professional Development Courses
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