Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brooklynn Iudica

Conroe,TX

Summary

Experienced Assistant Property Manager adept at supporting property operations to ensure tenant satisfaction and property integrity. Proficient in leasing, maintenance coordination, and vendor management. Strong communicator skilled in fostering positive tenant relationships and maintaining compliance with regulations. Ready to contribute to efficient property management with a focus on excellence and value enhancement.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Leasing Manager

Greystar
Conroe, TX
11.2023 - Current
  • Facilitated communication between tenants, landlords, and legal resources regarding delinquency.
  • Conducted move-out evaluations with tenants to discover necessary repairs.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Achieved consistently high payment rates by fostering strong relationships with tenants, resulting in improved monthly collections.
  • Developed and executed successful marketing strategies aimed at maximising occupancy rates.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Implemented and enforced policies and procedures to ensure home rentals are maintained at the highest standards.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Handled all necessary evictions and ensured that court documentation was in order.
  • Coordinated move-in and move-out procedures including inspections and cleaning services.
  • Organized promotional activities such as open houses or special events to attract new renters.
  • Provided potential tenants tours of properties.
  • Managed and resolved tenant issues and concerns promptly to maintain high satisfaction levels.

Assistant Property Manager

American Landmark Apartments
Conroe , Tx
05.2022 - 11.2023
  • Handled the responsibilities of developing and implementing marketing and leasing plans regularly.
  • Conducted training sessions for leasing professionals to enhance their knowledge of company policies, regulatory requirements and office procedures.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Collected, completed, and processed lease applications.
  • Established key relationships with potential leasers and renters.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Collaborated with property manager to ensure properties were market-ready and transitions were seamless.
  • Devised and implemented result-oriented plans to maximize marketing outreach.
  • Created monthly financial reports for the property manager's review.
  • Ensured compliance with all applicable laws related to fair housing practices.
  • Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
  • Initiated eviction proceedings when necessary according to state law guidelines.
  • Participated in community events promoting the rental properties available at the location.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Handled resident complaints and expedited maintenance requests.

Leasing Professional

American Landmark Apartments
Conroe, TX
12.2020 - 05.2022
  • Informed potential tenants about the property upon greeting them.
  • Provided informative apartment tours, emphasizing key attributes and amenities.
  • Maintained organized files of interested occupants, applications, and lease documents.
  • Addressed tenant maintenance requests promptly.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Updated resident data into property management software system daily.
  • Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.

Leasing Consultant

Signorelli
New Caney, TX
09.2018 - 12.2020
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Detailed application requirements and answered questions from prospective tenants.
  • Conducted background checks on applicants.
  • Conducted informative and personalized tours, resulting in new leases.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Area Manager

Mattress Firm
The Woodlands, TX
08.2015 - 12.2020
  • Conducted periodic reviews of inventory levels and product mix in stores.
  • Provided guidance on the implementation of new policies and procedures in stores.
  • Reviewed staffing needs to ensure adequate coverage at all times in stores.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Resolved conflicts between employees or customers in a professional manner.
  • Coached Store Managers on developing effective sales strategies and building customer loyalty.
  • Organized promotional activities such as special events or discounts campaigns in stores.
  • Assisted Store Managers in preparing annual budget estimates for their respective locations.
  • Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
  • Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
  • Monitored and evaluated district performance to ensure goals were met.
  • Coordinated with store managers to develop plans for improving operational efficiency.
  • Supervised employees, ensuring optimal productivity.
  • Boosted team morale and overall revenues by creating and implementing sales contests.
  • Consistently achieved sales increase over forecast.

Education

Sales and Marketing Education

Texas State University
San Marcos, TX
08.2014

Skills

  • Property Maintenance
  • Rent collection
  • Administrative Support
  • Database Management
  • Property Management
  • Leasing and sales
  • Staff Management
  • Relationship building and rapport
  • Payment Collection
  • Tenant relations
  • Vendor Management
  • Lease Renewals
  • Multi-family property management
  • Skilled multi-tasker
  • Clear Communication
  • Sales and marketing aptitude
  • Yardi
  • One-Site
  • CRM
  • Task prioritization
  • Single-family property management
  • Lease renewal management

Certification

  • Fair housing
  • Real Estate Principals 1
  • Real Estate Principals 2
  • Leasing 101
  • American Landmark Assistant Training Program
  • Signorelli Professional Development Courses

Timeline

Leasing Manager

Greystar
11.2023 - Current

Assistant Property Manager

American Landmark Apartments
05.2022 - 11.2023

Leasing Professional

American Landmark Apartments
12.2020 - 05.2022

Leasing Consultant

Signorelli
09.2018 - 12.2020

Area Manager

Mattress Firm
08.2015 - 12.2020

Sales and Marketing Education

Texas State University

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Brooklynn Iudica