BROOKLYNN JOHNSON
Gentry,AR
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Commercial Operations Coordinator
NWA Executive Cleaning Co
Bentonville, AR
03.2024 - Current
- Ensured readiness and quality of commercial properties through direct cleaning and inspections
- Facilitated smooth communication between different departments involved in commercial operations projects, ensuring alignment towards common goals
- Evaluated employee performance within the commercial operations department, establishing clear expectations and implementing improvement plans when necessary
- Coordinated cross-functional teams to ensure timely execution of commercial projects, enhancing overall operational performance
- Managed a team of commercial operations professionals, providing mentorship and guidance to help them reach their full potential
- Developed and maintained strong client relationships, leading to increased customer satisfaction and repeat business
- Assisted in recruiting, hiring and training of team members
- Interacted well with customers to build connections and nurture relationships
Administrative Assistant
Patrick Pulliam- EXP Reality
Springdale, AR
08.2022 - 10.2022
- Answered phone calls, delivering messages to staff and greeting clients
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
Client Account Lead
Outdoor Cap Company
Bentonville, AR
04.2022 - 08.2022
- Collaborated with sales teams to upsell products and services, driving revenue growth for the organization
- Managed the resolution of complex client issues in a timely manner, ensuring minimal disruption to their operations and maintaining high satisfaction levels
- Developed customized account strategies tailored to individual client needs, resulting in successful long-term partnerships
- Provided comprehensive support during client onboarding processes, promoting seamless transitions into new partnerships
- Helped design and create products for clients that satisfied their wants and helped them achieve the goals they were going for
CNA
Home Helpers Group Llc
Rogers, AR
05.2020 - 06.2021
- Assisted patients with daily living activities, promoting independence and dignity
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Promoted good oral and personal hygiene by aiding patients with
Registered Dental Assistant
Jason smith dentistry
Bentonville, Arkansas
08.2020 - 11.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental Prosthetics
- Provided instruction to patients on proper oral hygiene techniques and preventive care measures.
- Med Surg Unit Secretary
Ozark Community Hospital
Gravette, Arkansas
03.2018 - 09.2018
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services. - Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare Personel
- Interviewed patients to complete case histories and intake forms.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
Education
Pre Nursing - Nursing
Crowder College
Neosho, MO01.2026
RDA -
Apex Dental Education
Bentonville, AR08.2020
CNA -
Prometric
Rogers, AR12.2018
High School Diploma -
Bentonville Highschool
Bentonville, AR05.2017
Skills
- Customer Service experience
- Data Entry
- Computer Skills
- Office Administration
- Customer and client relations
- Strong Problem Solver
- Documentation and Recordkeeping
- Professional Communication
- Database entry
- Professional and mature
- Medical terminology knowledge
- Clinical documentation
- Patient-focused care
- Reliable team player
- Compassionate
- Vital signs monitoring
- Maintaining confidentiality
Certification
CPR
Timeline
Commercial Operations Coordinator
NWA Executive Cleaning Co
03.2024 - Current
Administrative Assistant
Patrick Pulliam- EXP Reality
08.2022 - 10.2022
Client Account Lead
Outdoor Cap Company
04.2022 - 08.2022
Registered Dental Assistant
Jason smith dentistry
08.2020 - 11.2020
CNA
Home Helpers Group Llc
05.2020 - 06.2021
- Med Surg Unit Secretary
Ozark Community Hospital
03.2018 - 09.2018
Pre Nursing - Nursing
Crowder College
RDA -
Apex Dental Education
CNA -
Prometric
High School Diploma -
Bentonville Highschool