Brooklynn Jones
Billing and Account Manager
Jonesboro,United States
Summary
Dynamic professional with 7 years of diverse experience, excelling in customer service and support roles. Proven ability to create welcoming environments while effectively managing responsibilities in fast-paced settings. Demonstrates strong problem-solving skills and creativity, fostering teamwork and collaboration. Adept at communicating with various stakeholders, ensuring needs are met with efficiency and care. Committed to continuous improvement and adaptability in any role undertaken.
Overview
9
9
years of professional experience
Work History
Billing Account Manager
Payvantage
Jonesboro, AR
04.2025 - Current
- Provided exceptional customer service while handling sensitive financial information, maintaining confidentiality at all times.
- Mentored and coached 10+ new hires on company software and customer service protocols.
- Facilitated hands-on training sessions for new staff.
- Managed communications between multiple departments to ensure seamless coordination of billing activities across various projects or initiatives.
- Increased overall customer satisfaction by addressing billing inquiries and resolving disputes in a timely manner.
- Proactively identified potential billing issues, working closely with clients to address concerns and prevent escalation of disputes.
- Monitored aging reports to proactively address overdue accounts and minimize potential losses.
- Developed strong client relationships with consistent communication and proactive problem solving.
- Maintained detailed records of all transactions, enabling accurate financial reporting and forecasting capabilities.
Circulation Desk
LaSalle Parish Library, Jena
Jena
08.2022 - 04.2025
- Improved library user satisfaction by providing efficient and courteous customer service at the circulation desk.
- Promoted available resources and programs to patrons during interactions at the circulation desk.
- Evaluated circulation desk procedures periodically for areas of improvement, implementing changes as necessary to enhance efficiency and effectiveness.
- Increased productivity during peak hours at circulation desk by multitasking effectively between checking out items, answering phone calls, and responding to patron inquiries.
- Contributed to a welcoming atmosphere by maintaining a clean and orderly workspace at the circulation desk area.
- Trained new circulation desk workers, fostering a positive work environment and efficient workflow.
- Increased accessibility for patrons with disabilities, implementing assistive technologies and inclusive services at the circulation desk.
- Assisted other staff with their duties, was not just a circulation desk worker
- Helped with decorations as well as event planning.
Snow-cone Stand Worker
Southern Snow, Jena
Jena
07.2019 - 08.2022
- Prepared food items according to established recipes, ensuring consistent quality across all orders served.
- Maintained a clean and organized workspace, ensuring a positive environment for both customers and coworkers.
- Streamlined order assembly process through effective organization of work station.
- Demonstrated flexibility by cross-training in various roles, allowing for seamless coverage during staff absences or busy periods.
- Assisted in inventory management by accurately tracking stock levels and restocking items as needed.
- Handled cash transactions efficiently, ensuring accurate accounting of daily sales and minimizing discrepancies.
- Developed strong relationships with regular customers by remembering preferences and engaging in friendly conversation when appropriate.
- Contributed to increased sales by promoting daily specials and upselling menu items to customers.
Babysitter
Taylor Allen, Jena
Jena
06.2017 - 07.2019
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Education
Medical Billing & Coding
Central Louisiana Technical Community College
Jena, LA05-2025
Skills
- Creativity
- Problem Solving
- Customer Service
- Fast Learner
- Teamwork
- Computer Skills
- Communication Skills
- Time Management
- Flexibility and Adaptability
- Payment processing
- Billing system expertise
- Staff training and development
- Dispute resolution
Languages
English
Timeline
Billing Account Manager
Payvantage
04.2025 - Current
Circulation Desk
LaSalle Parish Library, Jena
08.2022 - 04.2025
Snow-cone Stand Worker
Southern Snow, Jena
07.2019 - 08.2022
Babysitter
Taylor Allen, Jena
06.2017 - 07.2019
Medical Billing & Coding
Central Louisiana Technical Community College