Brooklynn Lewis
Houston
Summary
Dedicated and customer-focused professional with extensive experience in remote customer service and support roles. Proven ability to handle high call volumes while maintaining exceptional communication and problem-solving skills. Skilled at active listening, critical thinking, and resolving customer inquiries efficiently to ensure high levels of customer satisfaction. Seeking a remote customer service position to leverage my skills in a dynamic work-from-home environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Kelly Services, Apple
10.2023 - 05.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Escalated high-priority incidents to appropriate departments, ensuring swift resolution and minimal downtime.
Customer Service Representative (WFH)
Afni Inc, Verizon
08.2023 - 10.2023
- Established meaningful connections with customers via inbound calls and provided assistance based on individual needs.
- Delivered personalized support to enhance customer satisfaction and loyalty.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Telephone Interviewer
ReconMR
05.2023 - 06.2023
- Conducted outbound calls to collect survey data, strictly following scripted protocols.
- Gathered data and insights from participants during telephone interviews.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Developed strong rapport with interviewees, resulting in more detailed and accurate survey responses.
Team Member
Whataburger
08.2022 - 03.2023
- Delivered efficient and friendly service while collaborating with team members to maintain a productive work environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Inventory Specialist
WIS International
04.2021 - 08.2022
- Worked collaboratively with a team to count and report inventory accurately across various store locations.
- Ensured data accuracy to support inventory management and reporting.
Billing Representative
SYKES ENTERPRISE INC
03.2020 - 04.2021
- Assist customers with billing inquiries and updated customer information upon request.
- Sent necessary documents via email, fax, and mail to support customer needs.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Optimized collections efforts through regular collaboration with the collections team on delinquent accounts strategies.
Customer Service Agent
SEARS
08.2019 - 03.2020
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Education
HIGH SCHOOL DIPLOMA -
BOOKER T WASHINGTON HS
05.2017
Skills
- Customer Service Excellence
- Remote Communication
- Active Listening and Problem Solving
- Data Entry and Accuracy
- Microsoft Office (Word, Excel)
- Cold Calling and Phone Etiquette
- Upselling and Cross-Selling
- Cash Handling and Payment Processing
- Time Management and Organizational Skills
- Adaptability and Flexibility
- Strong Communication and Interpersonal Skills
- Technical troubleshooting
- Remote support
Certification
Driver's License
Personal Information
Authorized To Work: US for any employer
Timeline
Technical Support Representative
Kelly Services, Apple
10.2023 - 05.2024
Customer Service Representative (WFH)
Afni Inc, Verizon
08.2023 - 10.2023
Telephone Interviewer
ReconMR
05.2023 - 06.2023
Team Member
Whataburger
08.2022 - 03.2023
Inventory Specialist
WIS International
04.2021 - 08.2022
Billing Representative
SYKES ENTERPRISE INC
03.2020 - 04.2021
Customer Service Agent
SEARS
08.2019 - 03.2020
HIGH SCHOOL DIPLOMA -
BOOKER T WASHINGTON HS
Similar Profiles
Timothy McCaskillTimothy McCaskill
Apple Technical Advisor at Kelly Services, AppleApple Technical Advisor at Kelly Services, Apple
Abigail NdomAbigail Ndom
Technical Support Representative at Kelly Services, AppleTechnical Support Representative at Kelly Services, Apple
Brian RoccoBrian Rocco
Services Supervisor at Kelly Services, AppleServices Supervisor at Kelly Services, Apple
Naijah ThomasNaijah Thomas
Customer Service Advisor at Kelly Services, AppleCustomer Service Advisor at Kelly Services, Apple
Jennifer PickardJennifer Pickard
Purchasing and Operations Coordinator at Grace InstrumentPurchasing and Operations Coordinator at Grace Instrument