Summary
Overview
Work History
Education
Skills
Cosmetology work
Timeline
Generic

Brooklynn Madden

Bristow

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Waitress

Dominion Valley Country Club
09.2022 - Current
  • Social relevancy and intentionality.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness.
  • Greeted new customers, discussed specials, and took drink orders.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked guests' identification before serving alcoholic beverages.
  • Used cash registers and credit card machines to cash out customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Hostess

Dominion Valley Country Club
09.2020 - Current
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Opened and closed seating sections according to volume of guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered phone calls to take orders, give information and document reservations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Advised customers about special offerings and menu items to help drive sales.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Seated patrons based on guest preferences and seating availability.
  • Provided patrons with estimated waiting times during peak service hours.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Accommodated special seating requests for guests to enhance satisfaction.

Education

High School Diploma -

Patriot High School
Nokesville, VA
06.2023

Skills

  • Food Preparation and Safety
  • Daily Specials Memorization
  • Safety and Sanitation
  • Greeting and Escorting Guests
  • Price Memorization
  • Team Collaboration
  • Guest Satisfaction
  • Side Work
  • Cool Under Pressure
  • Warm and Friendly
  • Hospitality Service Expertise
  • Waiting Tables

Cosmetology work

Worked in a Salon as an Assistant

Timeline

Waitress

Dominion Valley Country Club
09.2022 - Current

Hostess

Dominion Valley Country Club
09.2020 - Current

High School Diploma -

Patriot High School

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