Brooklynn McCoy

• Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
• Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
• Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
• Restrained animals to protect veterinarians from potential harm.
• Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
• Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
• Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.

• Managed multi-line phone system and pleasantly greeted patients.
• Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
• Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
• Maintained office and waiting room, keeping common areas clean and tidy.
• Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
• Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
• Maintained current and accurate medical records for patients.

Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.

• Strengthened employee retention rates by providing support, guidance, mentoring opportunities for development within fast-paced environments.
• Improved efficiency of drive-thru operations by monitoring traffic flow and adjusting staffing as needed.
• Promoted a positive work culture by encouraging open communication among team members and recognizing accomplishments regularly.
• Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
• Provided constructive feedback to team members on their performance, fostering an environment of continuous improvement within the restaurant setting.