Brooklynn Medina
Alamo
Summary
Dedicated professional with experience in healthcare and customer service. Proficient in CRM software and benefit explanation, contributing to team collaboration and ensuring organized service areas. Eager to leverage skills for improved customer satisfaction.
Overview
2
2
years of professional experience
Work History
Healthcare Customer Service Representative
Humana
McAllen
07.2025 - 12.2025
- Assisted members with inquiries regarding healthcare benefits and services.
- Provided clear information on claims and billing processes to customers.
- Utilized CRM software to document customer interactions accurately.
- Updated patient files in accordance with company policy and procedure guidelines.
Cashier
Burger King
Alamo
09.2024 - 06.2025
- Collaborated with team members to ensure smooth operations during peak hours.
- Restocked supplies and ingredients to support kitchen operations.
- Followed food safety protocols to maintain health standards.
Carhop Server
Sonic
San Juan
04.2024 - 09.2024
- Delivered food and beverages promptly to customers in drive-in service area.
- Maintained cleanliness and organization of service area and dining spaces.
- Operated point-of-sale system for order processing and payment transactions.
- Assisted with training new team members on service protocols and procedures.
Education
High School Diploma -
PSJA Memorial Early College High School
Alamo, TX06-2023
Skills
- CRM software
- Benefit explanation
- Customer relationship management
- Team collaboration
- Effective communication
Languages
English
Full Professional
Spanish
Elementary
Timeline
Healthcare Customer Service Representative
Humana
07.2025 - 12.2025
Cashier
Burger King
09.2024 - 06.2025
Carhop Server
Sonic
04.2024 - 09.2024
High School Diploma -
PSJA Memorial Early College High School