Summary
Overview
Work History
Education
Skills
Timeline
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Brooklynn Munhollon

Springfield,MO

Summary

Enthusiastic Sales and Customer Service professional with experience in communication and guest relations. Driven to provide superior quality customer service. Highly organized, exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

4
4
years of professional experience

Work History

Sales Coordinator

O'Reilly Hospitality Management
02.2023 - Current
  • Compiled client profiles and entered information into operating system.
  • Fosse experience
  • Maintained long-term relationships with our LNR clients
  • Handled guest inquiries
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Maintained focus during busy times and delegated tasks
  • Management of incoming group
  • Follow up with departed groups
  • I arranged all reservations for room block and LNR's


Front Desk Agent

O'rilley Hospitality Management
10.2022 - 02.2023
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used Fosse to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Enforced policies and procedures to increase efficiency.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Customer Service Representative

Wonders Of Wildlife
06.2022 - 10.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Maintained food safety and sanitation standards.

Team Member

Burger King
03.2020 - 06.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted with inventory counts and stocking of merchandise.
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.

Education

High School Diploma -

Hillcrest High School
Springfield, MO
05.2022

Skills

  • Goals and Performance
  • Team leader
  • Coaching Skills
  • Sales Reporting
  • Proposal Development
  • Data Entry
  • Recordkeeping
  • Account Management
  • Fosse
  • Project Management
  • Customer Service
  • Cash Handling
  • Guest Relations

Timeline

Sales Coordinator

O'Reilly Hospitality Management
02.2023 - Current

Front Desk Agent

O'rilley Hospitality Management
10.2022 - 02.2023

Customer Service Representative

Wonders Of Wildlife
06.2022 - 10.2022

Team Member

Burger King
03.2020 - 06.2022

High School Diploma -

Hillcrest High School

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Brooklynn Munhollon