Brooklynn Oliver
Lufkin,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
EMT-Basic
Acadian Ambulance Service
08.2021 - Current
- Reduced response times by maintaining a well-organized ambulance stocked with necessary supplies for various emergency scenarios.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
- Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality patient care possible.
Assistant Manager
Little Caesars Pizza
12.2011 - 07.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
BBA - Accounting
Stephen F Austin State University
Nacogdoches, TX12.2023
Skills
- Effective Communication
- Teamwork and Collaboration
- Decision Making
- Attention to Detail
- Team Motivation
- Customer Relations
- Strategic Planning
- Goal setting
- Conflict resolution
- Data analysis
- Creative thinking
Timeline
EMT-Basic
Acadian Ambulance Service
08.2021 - Current
Assistant Manager
Little Caesars Pizza
12.2011 - 07.2021
BBA - Accounting
Stephen F Austin State University
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