Brooklynn Olloff
La Crosse
Summary
Adept at enhancing customer satisfaction and team efficiency, my time at CMA Cleaning perfected my deep cleaning expertise and problem-solving skills. Trained new hires, led large-scale projects, and excelled in maintaining high sanitation standards. My strong work ethic and attention to detail consistently elevated client experiences and operational success. Throughout all of my work experience, I’ve been able to hold a high standard of good communication to solve issues and maintain good coworker relationships. With my experience in diverse work settings, I am able to work independently, with others and in different areas of high or low stress.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Professional Cleaner
CMA Cleaning
06.2023 - 12.2024
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
Housekeeper
Grandstay Hotels & Crossings By Grandstay
06.2022 - 05.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Customer Service Cashier
Woodmans Food Market
07.2021 - 06.2022
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Deli Clerk
Festival Foods
10.2019 - 11.2020
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Offered product samples to customers, generating additional sales through taste-testing.
Education
Highschool Diploma -
Coulee Region Virtual Academy
La Crosse, WISkills
- Strong work ethic
- Self-motivation and initiative
- Multitasking proficiency
- Deep cleaning expertise
- Maintenance
- Chemical handling
- Problem-solving capacity
- Sanitization techniques
- Team collaboration
- Health and safety compliance
- Customer service
- Complex Problem-solving
- Hazardous material handling
- Attention to detail
Certification
CPR trained and certified
Timeline
Professional Cleaner
CMA Cleaning
06.2023 - 12.2024
Housekeeper
Grandstay Hotels & Crossings By Grandstay
06.2022 - 05.2023
Customer Service Cashier
Woodmans Food Market
07.2021 - 06.2022
Deli Clerk
Festival Foods
10.2019 - 11.2020
Highschool Diploma -
Coulee Region Virtual Academy
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