Brooklynn Perez
Lowell,MA
Summary
Detail-oriented retail professional with exceptional multitasking, organizational, and time management skills. Proven track record in driving revenue through effective promotion and sales strategies while enhancing customer loyalty through positive engagement. Proficient in merchandise exchange procedures and adaptable to evolving operational processes. Strong communicator and team player dedicated to supporting organizational objectives through continuous learning.
Overview
1
1
year of professional experience
Work History
Cashier
Market Basket Supermarkets
Tewksbury, MA
06.2024 - 01.2025
- Resolved customer complaints professionally in accordance with company policy.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Scanned items and checked pricing on cash register for accuracy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Helped with purchases and signed customers up for rewards program.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed customer payments quickly and returned exact change and receipts.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
- Ensured compliance with all safety regulations within the store environment.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
GED -
Lowell High School
Lowell, MASkills
- Customer service
- Cash register operation
- Point of sale systems
- Sales promotion
- Inventory management
- Team training
- Attention to detail
- Customer relations
- Effective communication
- Team collaboration
- Upselling techniques
- Complaint resolution
- Reliability and punctuality
- Professionalism and courtesy
- Product knowledge
- Visual merchandising
Affiliations
- Visual arts / Creative design
- Gardening
- Baking
Languages
Spanish
Professional
Russian
Professional
Timeline
Cashier
Market Basket Supermarkets
06.2024 - 01.2025
GED -
Lowell High School
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