Summary
Overview
Work History
Education
Skills
Timeline
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BROOKLYNN PORTER

Norton,MA

Summary

Dynamic customer service professional with over 5 years of experience in fast-paced kitchen and sales environments. Proven ability to leverage critical thinking and communication skills to enhance patron experiences and drive satisfaction. Demonstrated success in efficiently managing multiple tasks while ensuring accuracy and timeliness in all operations. Committed to delivering exceptional results that foster positive relationships and contribute to overall business success.

Overview

8
8
years of professional experience

Work History

Bartender

Cadillac Lounge
07.2022 - Current
  • Developed strong rapport with regular patrons, fostering loyalty and repeat business through personalized attention and exceptional service..
  • Demonstrated versatility by adapting quickly to evolving needs during high-volume periods or special events without compromising quality of service.
  • Contributed to marketing efforts by participating in promotional events such as themed nights or sponsored parties to attract new clientele.
  • Acquired extensive knowledge of beverage offerings including cocktail recipes, wine varietals, beer styles, and non-alcoholic options.

Bartender

Skyline Restaurant
11.2020 - 07.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Waitress

Ruby Tuesday
08.2017 - 03.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Education

High School Diploma -

Norton High School
Norton, MA
06.2016

Skills

  • Strong Customer and Personal Service skills
  • Active Listening and Willingness to learn
  • Speaking clearly and articulately
  • Critical Thinking
  • Time Management
  • Strong multitasking

Timeline

Bartender

Cadillac Lounge
07.2022 - Current

Bartender

Skyline Restaurant
11.2020 - 07.2022

Waitress

Ruby Tuesday
08.2017 - 03.2020

High School Diploma -

Norton High School

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