Brooklynn Shrum

-Improved customer satisfaction by identifying and resolving pain points in tenant services, increasing retention rates.

- Led 12 capital projects, ensuring customer needs were prioritized, with projects completed on time and within budget. - Boosted occupancy by 29% through effective customer engagement strategies and targeted market analysis. - Developed and implemented customer

-focused training programs, resulting in improved team responsiveness and service quality.

- Collaborated with cross-functional teams to align operational objectives with customer experience goals.

- Enhanced customer experiences across multiple properties by streamlining communication channels and improving service delivery.

- Led initiatives to gather and analyze customer feedback, using insights to drive improvements in property services.

- Managed customer relationships, addressing complaints and resolving issues to ensure customer satisfaction and loyalty.

- Spearheaded cross-team collaborations to optimize customer touchpoints and align service delivery with customer expectations.

- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.

- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.

- Posted policies and rules in common areas for tenant review.

- Processed security deposit refunds.

- Provided exemplary service by ensuring the timely and accurate delivery of supplies, maintaining high operational readiness.

- Trained and mentored team members on leadership and development, enhancing overall service delivery and operational efficiency.

- Conducted data analysis on supply chain operations to improve service outcomes and streamline logistical processes.

- Established effective communication channels within the unit to facilitate information flow regarding supply status updates or requests promptly addressed.

- Maintained records of supply transactions for accuracy and tracking.