Brooklynn siens
Gainesville,GA
Summary
Newly licensed in Property and Casualty insurance. Looking for a company to give me the opportunity to learn and grow.
Customer Service Specialist experienced in bar operations and client education. Enhanced team effectiveness through strong conflict resolution skills and attention to detail. Committed to delivering exceptional service and fostering positive client relationships.
Overview
9
9
years of professional experience
Work History
Barn/Training Manager
Gipson Farm
Dawsonville, Georgia
08.2025 - Current
- Educated clients on horse care and best practices for riding.
- Monitored horse health and reported any concerns to veterinarians.
- Maintained equipment and ensured proper grooming of horses daily.
- Completed day-to-day duties accurately and efficiently.
- Performed general barn chores such as mucking stalls, filling hay nets, cleaning water buckets and troughs.
Bartender
Canton Ice House
Canton , GA
03.2024 - 08.2025
- Provided exceptional customer service in a fast-paced environment.
- Engaged with customers to promote specials and events at the bar.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Developed and implemented seasonal drink menus to enhance offerings.
- Maintained cleanliness and organization of the bar area.
- Developed good working relationships with fellow employees through effective communication.
Bartender
Good Ol Days Bar and Grill
Cumming, Georgia
10.2018 - 01.2024
- Provided exceptional customer service in a fast-paced environment.
- Prepared mixed drinks according to customer specifications at the bar. and cocktails for diverse customer preferences.
- Ensured cleanliness and organization of bar area to create a welcoming environment for patrons.
- Trained new bartenders on drink preparation techniques and service methods to uphold quality standards. on drink preparation techniques.
Truss Designer Assistant
Georgia Truss
Gainesville, Georgia
08.2022 - 03.2023
- Reviewed project specifications to determine design requirements and materials needed.
- Assisted customers with inquiries and resolved issues efficiently.
- Collaborated with team members to enhance service delivery processes.
- Handled escalated complaints with professionalism and empathy.
- Provided timely follow-ups to ensure customer satisfaction and loyalty.
Server/Bartender
El Jinete Mexican Restaurant
Dawsonville, Georgia
04.2017 - 09.2018
Education
High School Diploma -
Dawson County High School
Dawson County05-2017
Certificate -
Northside Hospital CNA
Atlanta, GASkills
- Equine management
- Attention to detail
- Problem solving
- Customer service
- Conflict resolution
- Effective communication
- Communication skills
Timeline
Barn/Training Manager
Gipson Farm
08.2025 - Current
Bartender
Canton Ice House
03.2024 - 08.2025
Truss Designer Assistant
Georgia Truss
08.2022 - 03.2023
Bartender
Good Ol Days Bar and Grill
10.2018 - 01.2024
Server/Bartender
El Jinete Mexican Restaurant
04.2017 - 09.2018
High School Diploma -
Dawson County High School
Certificate -
Northside Hospital CNA