Summary
Overview
Work History
Education
Skills
Timeline
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Brooklynn Sizemore

West Terre Haute,US

Summary

Detail-oriented team player with strong organizational and customer service skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to ensuring customer satisfaction by providing exceptional service, unmatched support, and eager to explore different solutions to address customer needs effectively.

Overview

10
10
years of professional experience

Work History

Server

Buffalo Wild Wings
01.2015 - Current
  • Motivated colleagues by leading by example and pushing for a high level of customer service
  • Trained, mentored, and evaluated new team members
  • Served food as it arrived and refilled glasses, delivered food items in a professional and timely manner
  • Delivered customers checks and processed payments
  • Promoted food and beverage menu items to customers and tallied credit and check transactions
  • Relayed orders to the cooks and ensured that all orders were delivered on time and ensured the accuracy and quantity of every order

Marketing and Admissions Specialist

Cobblestone Crossings
11.2022 - 03.2023
  • Meets established targets for lead and lease conversion for health center and senior living
  • Completes preadmission, admission and transfer paperwork, as well as submits information for insurance verification and precertification
  • Responds to all referrals and leads promptly, entering related data into the Customer Relationship Management System (CRM) accurately and timely
  • Assists with planning and coordinating campus events including Senior Executive Club and community marketing and lead generating events
  • Maintains sales and promotional supplies as directed by Director of Sales
  • Timely responds to all referral and inquiries with appropriate follow-up

Call Center Specialist

Dentistry Just for Kids + TK Orthodontics
06.2021 - 11.2022
  • Answering, transferring, locating, and directing calls to the appropriate locations
  • Answering client inquiries
  • Managing client accounts
  • Accurately document, research and resolve customer service issues
  • Manage high call volume with tact and professionalism
  • Answers questions related to patient insurance and co-payments
  • Monitored and recorded statistics for new patient conversion and reported to the marketing coordinator

Certified Nursing Assistant

Glenburn Nursing Home
07.2014 - 08.2018
  • Care for individuals with dementia, Alzheimer's disease, physical disability, those undergoing post-operative recovery and convalescents
  • Monitor patients' intake of oral medications as directed by physician or nurse and made notation of time and amount given
  • Assisted with personal tasks such as dressing and bathing
  • Provide clean and safe rooms for patients
  • Used mobility devices and equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries

Education

Bachelor of Science - Health Administration, Minor in Business Administration

Indiana State University
Terre Haute, IN
01.2021

Associate of Applied Science - Healthcare Specialist

Ivy Tech Community College Terre Haute
Terre Haute, IN
01.2019

Skills

  • Customer service
  • Insurance Verification
  • Communication skills
  • Guest relations management
  • Problem Solving
  • Teamwork
  • Data Entry
  • Patient Care
  • Work Task Prioritization

Timeline

Marketing and Admissions Specialist

Cobblestone Crossings
11.2022 - 03.2023

Call Center Specialist

Dentistry Just for Kids + TK Orthodontics
06.2021 - 11.2022

Server

Buffalo Wild Wings
01.2015 - Current

Certified Nursing Assistant

Glenburn Nursing Home
07.2014 - 08.2018

Associate of Applied Science - Healthcare Specialist

Ivy Tech Community College Terre Haute

Bachelor of Science - Health Administration, Minor in Business Administration

Indiana State University

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Brooklynn Sizemore