Brooklynn Spivey
Wetumpka,AL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Ivy Creek Family Care
03.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Receptionist
Elmore Community Hospital
08.2019 - 03.2021
- Confirmed appointments, communicated with patients, and updated patient records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved patient's problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Welcomed patients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Sales Associate
Versona
01.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Science - Nursing
Central Alabama Community College
Alexander City, AL05.2026
High School Diploma -
Wetumpka High School
Wetumpka, AL05.2018
Skills
- Conflict Resolution
- Social Perceptiveness
- Verbal and Written Communication
- Critical Thinking
- Writing
- Microsoft Windows
- Google Docs
- Active Listening
Timeline
Medical Assistant
Ivy Creek Family Care
03.2021 - Current
Receptionist
Elmore Community Hospital
08.2019 - 03.2021
Sales Associate
Versona
01.2018 - 01.2019
Associate of Science - Nursing
Central Alabama Community College
High School Diploma -
Wetumpka High School
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