Brooklynn Thornhill
Oklahoma City,OK
Summary
With a proven track record at McCalls Chapel, I excel in patient-focused care and time management, ensuring high levels of patient satisfaction. My empathetic approach and meticulous attention to infection control have significantly enhanced caregiver relations and patient experiences, demonstrating my ability to thrive in high-stress environments and maintain rigorous standards of care.
Overview
6
6
years of professional experience
Work History
Health Care Assistant
McCalls Chapel
11.2022 - 02.2023
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Enhanced patient comfort and safety by meticulously following hygiene protocols and assisting with daily living activities.
Direct Support Professional
Educare Community Living
08.2021 - 06.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Monitored progress and documented patient health status changes to keep care team updated.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
Cashier
Cornerstore Tsp
05.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Waitress Trainee
Dennys Restaurant
02.2021 - 04.2021
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
- Actively listened customer feedback suggestions implemented improvements response their comments.
Waitress Trainer
Marco’s
01.2019 - 12.2019
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
- Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
Cashier
Braum's Ice Cream & Dairy Store
06.2018 - 12.2018
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Participated in ongoing training sessions to stay up-to-date on company policies and procedures.
- Worked closely with other departments to locate items or assist customers as needed.
- Offered assistance to elderly or disabled customers as appropriate.
- Demonstrated strong multitasking skills by managing multiple responsibilities simultaneously while staying focused on customer needs.
- Streamlined checkout process for faster service, resulting in reduced wait times.
- Collaborated with other team members on special projects such as store displays or inventory counts when needed.
- Upheld high standards of personal hygiene and appearance consistent with company policies.
- Assisted in restocking shelves when required, contributing to the overall store organization and availability of products for purchase.
Hostess Manager
Romas Restaurant
09.2017 - 05.2018
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
Carhop Server
Sonic
10.2016 - 05.2017
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Answered guest questions and promoted special products.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Memorized orders and maintained [Number]% accuracy in high-traffic times.
- Assisted in training new hires, ensuring they were equipped with the necessary skills and knowledge to provide exceptional customer service.
- Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
- Operated manual and electric appliances to peel, slice, and trim food.
- Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.
- Maintained knowledge of current promotions, policies regarding payment, exchanges, and security practices to provide accurate information to customers.
- Assisted in promoting menu items and daily specials, resulting in increased revenue for the establishment.
Education
High School Diploma -
Hugo High School
Hugo, OK05-2019
Skills
- Time management
- Patient care
- Patient-focused care
- Supporting personal needs
- Empathy and compassionate care
- Attention to detail
- Calm under stress
- Mobility assistance
- Emotional and social support
- Infection control
- Caregiver relations
Timeline
Health Care Assistant
McCalls Chapel
11.2022 - 02.2023
Direct Support Professional
Educare Community Living
08.2021 - 06.2022
Cashier
Cornerstore Tsp
05.2021 - 08.2021
Waitress Trainee
Dennys Restaurant
02.2021 - 04.2021
Waitress Trainer
Marco’s
01.2019 - 12.2019
Cashier
Braum's Ice Cream & Dairy Store
06.2018 - 12.2018
Hostess Manager
Romas Restaurant
09.2017 - 05.2018
Carhop Server
Sonic
10.2016 - 05.2017
High School Diploma -
Hugo High School
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