Summary
Overview
Work History
Education
Skills
Timeline
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BrookLynne Bull

Summary

Polite and positive Front Desk Agent highly skilled in managing scheduling, telephone calls and customer inquiries. Poised and professional with total commitment to customer satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

2
2
years of professional experience

Work History

Front Desk/Assistant

Lanier Chiropractic
08.2022 - 06.2023
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Sell massage and chiropractic visit packages
  • Collecting patients copays
  • Verified new or returning patients insurance and coverage
  • Daily billing and working on insurance claims
  • Get patients started with their visit (EX: For first visit take their blood pressure, height and weight. For additional visits get patients started on the traction table or bring them into adjustment room.)

Cashier (Seasonal)

Kohls Corp
11.2022 - 12.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Upsold additional products and services to customers, increasing revenue.
  • Assisted customers with returns, refunds and resolving transaction issues.

Event Staff (Seasonal)

The Pumpkin Factory
10.2021 - 10.2022
  • Restocked and organized game booths
  • Assisted customers, provided safety briefing for rides and games
  • Preformed opening and closing tasks

Receptionist

Elements Massage
11.2021 - 08.2022
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Sold massage packages and add-ons for customers massages
  • Restocked supplies and submitted purchase orders to maintain a clean and put together business

Education

High School Diploma -

Lee V Pollard High School
Corona, CA
05.2022

Skills

  • Marketing
  • Word Processing
  • Cash Register Operations
  • Problem-Solving Skills
  • Time Management
  • Work Prioritization
  • Communication
  • Computer Software
  • Multi-tasker
  • Great work ethic

Timeline

Cashier (Seasonal)

Kohls Corp
11.2022 - 12.2022

Front Desk/Assistant

Lanier Chiropractic
08.2022 - 06.2023

Receptionist

Elements Massage
11.2021 - 08.2022

Event Staff (Seasonal)

The Pumpkin Factory
10.2021 - 10.2022

High School Diploma -

Lee V Pollard High School

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BrookLynne Bull