BROOKLYNNE CHILDERS
Raleigh,NC
Summary
Developed skills in client relations and strategic problem solving in collaborative environment. Demonstrated ability to analyze data and deliver actionable insights. Seeking to transition to new field leveraging these transferrable skills.
Overview
4
4
years of professional experience
Work History
ASSISTANT SALES MANAGER
V/O Med Spa
06.2024 - Current
- Maintained accurate records of all sales data, including volume of calls made and received and appointments scheduled and attended
- Collaborate with marketing department to create appealing promotions, resulting in higher customer engagement rates.
- Conducted regular meetings with sales staff to review progress against goals and discuss potential solutions to challenges
- Prioritize a positive work environment through teamwork and open communication among staff members contributing towards higher employee satisfaction and retention rates.
- Negotiate contracts with clients that balanced profitability with excellent customer service standards.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
SALES DEVELOPMENT REPRESENTATIVE
BodyLase
01.2024 - 06.2024
- Served as the initial point of contact between prospective clients and the sales team, playing a vital role in the sales process
- Engaged with leads to understand their needs, pain points, and budgets, providing critical information for closers to complete sales
- Maintained detailed and accurate records of lead interactions and progress in the CRM system, ensuring a consistent pipeline of qualified prospects
- Collaborated with sales and marketing teams to develop and refine strategies for effective lead generation and conversion
- Used data analytics to identify and track sales trends and develop actionable insights.
- Built and managed accurate sales pipeline to maintain high volume of activity.
SPA CONCIERGE
BodyLase
01.2023 - 01.2024
- Welcomed guests with a warm and friendly demeanor, providing an overview of spa products and services
- Scheduled appointments meticulously and coordinated with providers to accommodate special requests.
- Streamlined front desk operations through proficient use of booking software and diligent recordkeeping.
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
- Contributed to increasing repeat business by establishing rapport with clients and offering exceptional service.
- Managed inventory control processes for retail products to reduce waste while maintaining stock availability for clients'' purchase needs.
LEAD CASHIER
Ulta Beauty
02.2021 - 01.2023
- Developed and maintained strong relationships with clients to promote loyalty.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Consulted with customers to assist in finding best skincare and makeup products for skin type and look.
- Processed both cash and card purchases and returns.
- Developed an extensive knowledge of beauty products, including ingredients, benefits, and usage instructions
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
Education
HIGH SCHOOL DIPLOMA -
Fuquay-Varina High School
Fuquay-Varina, NC06.2021
Skills
- CRM management
- Marketing support
- Relationship development
- Sales goals
- Attention to detail
- Salesforce Administration
- Exceptional communication
- Goal-oriented mindset
- Teamwork and collaboration
Timeline
ASSISTANT SALES MANAGER
V/O Med Spa
06.2024 - Current
SALES DEVELOPMENT REPRESENTATIVE
BodyLase
01.2024 - 06.2024
SPA CONCIERGE
BodyLase
01.2023 - 01.2024
LEAD CASHIER
Ulta Beauty
02.2021 - 01.2023
HIGH SCHOOL DIPLOMA -
Fuquay-Varina High School
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