Brooklynne Deja
St.Cloud
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
17
17
years of professional experience
Work History
Office Manager
Rocker's Lockers Storage and Parking
03.2019 - Current
- Supervise staff scheduling, maintaining adequate coverage and supporting team productivity.
- Developed training programs for new hires, fostering skill development and team cohesion.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conduct regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Facilitate a positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Coordinate individual duties after careful evaluation of each employee's skill level and knowledge.
- Handle cash transactions and maintain sales and payments records accurately.
- Maintain confidentiality of information regarding clients and company.
- Train new staff on procedures and customer service standards.
- Greet incoming customers professionally and provide friendly, knowledgeable assistance.
Receptionist
Kissimmee Jet Center
11.2018 - 03.2019
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated scheduling for aircraft arrivals and departures to optimize facility usage.
- Developed strong relationships with clients, enhancing customer satisfaction and retention.
- Trained new staff on reception procedures and customer service standards.
- Streamlined communication between departments to improve operational efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Head Lifeguard
City of Kissimmee Parks, Recreation & Public Facilities
10.2012 - 08.2018
- Opens and closes facility as scheduled or as dictated by weather conditions; oversees closing procedures
- In absence of the Coordinator, oversees all aspects of the facility operations including customer support, security, safety, crowd control and management of part time staff.
- Oversee the daily activities of lifeguards, ensuring compliance with all policies, procedures, regulations and standards of quality and safety. Supervisory duties include instructing, assigning, reviewing and planning work of others; maintains standards; coordinating activities; allocating personnel; acting on employee problems and recommending employee discipline.
- Conducts in-service training of staff
- Receives and resolves to inquiries, concerns and complaints of citizens regarding pool safety and cleanliness
- Maintains daily records of chemicals added to water and test conducted
Lifeguard/ Facility Attendant
City of Kissimmee Parks, Recreation & Public Facilities
06.2009 - 09.2012
- Monitored the activities and behavior of guests; ensured compliance with all safety policies and procedures
- Performed general pool and facility cleaning and maintenance tasks
- Collected and recorded entrance, program, reservation and various other fees
- Answered the telephone; provided accurate information to callers
- Entered parties, swim lessons, private rentals and groups into Rectrac
Childcare Worker
First Baptist Church of Kissimmee
08.2008 - 06.2011
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted children with special needs by effectively implementing accommodations for their success in various tasks.
Hostess
Fatboys Kissimmee
12.2008 - 06.2009
- Communicated effectively with kitchen and wait staff to relay guest needs and preferences.
- Oversaw front-of-house operations, ensuring compliance with health and safety standards.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Home Schooled
Kissimmee, FL05-2011
Skills
- Data entry
- Customer relations
- Scheduling and calendar management
- Administrative support
- Billing
- Clear oral/written communication
- Bookkeeping
- Employee supervision
- Staff hiring
- Training and coaching
- Multitasking and organization
- Phone and email etiquette
Timeline
Office Manager
Rocker's Lockers Storage and Parking
03.2019 - Current
Receptionist
Kissimmee Jet Center
11.2018 - 03.2019
Head Lifeguard
City of Kissimmee Parks, Recreation & Public Facilities
10.2012 - 08.2018
Lifeguard/ Facility Attendant
City of Kissimmee Parks, Recreation & Public Facilities
06.2009 - 09.2012
Hostess
Fatboys Kissimmee
12.2008 - 06.2009
Childcare Worker
First Baptist Church of Kissimmee
08.2008 - 06.2011
High School Diploma -
Home Schooled