Brooklynne Johnson
Amarillo, TX, USA,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/Retail Sales Associate
Shoe Department Encore
12.2019 - 05.2021
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Greeted customers entering store and responded promptly to customer needs.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Built relationships with customers to encourage repeat business.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Excellent communication skills, both verbal and written.
Sales Representative
Space Out Smoke
06.2023 - 09.2023
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Used customer insights to develop innovative sales strategies to increase sales.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Sales Associate
Ross Dress For Less
03.2023 - 09.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Caprock High School
Amarillo, TX05.2021
Skills
- Cash Handling
- Customer Relationship Building
- Customer Service
- Customer Success Management
- Inventory and Stocking
- Interpersonal communication skills
- Register Opening and Closing
- POS Software
- Merchandise Rentals
- Positive Customer Engagement
- Merchandising and Display
- Sales closing
- Strong Communication and Interpersonal Skills
- Store Opening and Closing
Certification
- Certified Personal Trainer, ISSA - April 2023
Timeline
Sales Representative
Space Out Smoke
06.2023 - 09.2023
Sales Associate
Ross Dress For Less
03.2023 - 09.2023
Cashier/Retail Sales Associate
Shoe Department Encore
12.2019 - 05.2021
High School Diploma -
Caprock High School
Similar Profiles
Selah BauderSelah Bauder
Key Holder & Assistant Store Manager at Shoe Department EncoreKey Holder & Assistant Store Manager at Shoe Department Encore
Glenis DelgadoGlenis Delgado
Store Manager at Shoe Department EncoreStore Manager at Shoe Department Encore
Calli ArtripCalli Artrip
District Manager, People Leadership at Shoe Department Encore (22 Locations, 27m)District Manager, People Leadership at Shoe Department Encore (22 Locations, 27m)