Brooklynne Phillips
Adger
Summary
Dynamic administrative professional with extensive experience at Northwest Alabama Mental Health, excelling in customer service and data entry. Proven ability to maintain confidentiality and build strong client relationships while ensuring accurate documentation. Recognized for delivering exceptional support and fostering a safe environment, demonstrating both professionalism and effective communication skills.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Northwest Alabama Mental Health
02.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Auditing client charts
- Purchase orders
Customer Service Representative
Advance America
09.2018 - 02.2021
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Answering phone calls
- Processing loan applications
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Mental Health Technician
Northwest Alabama Mental Health
05.2015 - 09.2018
- Performed scheduled patient safety checks and documented results to establish patients' well-being..
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Maintained medical records
- Ensured compliance with health and safety protocols, maintaining safe environment for patients and staff.
- Treated clients and families with respect and dignity.
Education
Oak Grove High School
Bessemer, ALSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Filing
- Documentation and recordkeeping
Timeline
Administrative Assistant
Northwest Alabama Mental Health
02.2021 - Current
Customer Service Representative
Advance America
09.2018 - 02.2021
Mental Health Technician
Northwest Alabama Mental Health
05.2015 - 09.2018
Oak Grove High School
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