Brooks A. Frost
Nashville,TN
Summary
Energetic and collaborative professional with over 13 years of hospitality industry experience in a variety of leadership roles with expansive knowledge of cocktails, spirits, and guest relations. A team focused leader with functional experience in all facets of restaurant and bar operations. Leadership experience includes management of teams with 15 or more individuals with a focus on building team positivity and accountability.
Overview
12
12
years of professional experience
Work History
Lead Bartender
1 Hotels
06.2023 - Current
- Advanced Mixology & Craft Cocktails
- Staff Training & Leadership
- Inventory Management & Ordering
- POS & Cash Handling
- Guest Engagement & Upselling
- Bar Setup & Closing Procedures
- Event & Banquet Bar Service
- Knowledge of Spirits, Wine & Beer
- Health & Safety Compliance
- Menu Development
Front of House Manager
QED Hospitality
01.2021 - 2023
- Manage daily operations for both front/back of the house including the organization and supervision shifts
- Consistent and frequent reviews of product quality and the delivery of superior service to ensure customer satisfaction
- Appraise staff performance and provide feedback to improve productivity and service levels
- Manage restaurant/bar's positive image and execute strategic improvements
- Oversight of operational costs and implementation of waste elimination measures
- Formulated weekly, monthly, and annual reports with detailed information on revenues, expenses, and recommendations for improvement initiatives
- Promote the brand in the local community through word-of-mouth and active participation at hospitality industry events
- Train new and current employees on proper customer service practices along with responding efficiently and accurately to customer service issues; implement policies and protocols to help ensure customer acquisition and loyalty
- Experienced with the use of Micros and Aloha Point of Sale platforms
Lead Bartender
QED Hospitality
01.2018 - 01.2021
- Adept at assessing customer needs and preferences to make individualized menu recommendations
- Skilled at providing guests with entertaining cocktail preparation experiences
- Excellent knowledge of mixing, garnishing, and serving cocktails
- Broad familiarity and ability to prepare a variety of alcoholic and non-alcoholic beverages
- Provided personable and memorable interactions with guests while taking orders and serving food & cocktails
- Ability to remain highly guest focused and nurture an excellent guest experience, regardless of business levels
- Experienced with restocking and replenishing bar inventory and supplies
- Knowledgeable and compliant with all food and beverage regulations
- TIPS focused to eliminate the potential for company liability
Restaurant Server
Meril
01.2018 - 01.2018
- Seated and executed accurate food orders from guests
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that food is properly prepared and nicely presented
- Checks station before, during and after shift for proper set-up and cleanliness
- Extremely knowledgeable with all menu items, their preparation and service procedure
- Prepares guest checks, presents, and accept payment
- Assisted with bussing tables
Restaurant Server / Bartender
Borgne Restaurant
01.2016 - 01.2017
- Expertly served prepared food and beverage
- High level of knowledge for mixing, garnishing, and serving cocktails
- Executed accurate food orders from guests
- Committed to the consistent upsell of food, beverage, and specialty items to guests
- Enhanced guest experience through attentive, personable, and fun service
- Knowledgeable and compliant with all food and beverage regulations
Restaurant Manager
O'Henry's
01.2014 - 01.2016
- Management and coordination of product and equipment to ensure kitchen staff, bartenders and servers are prepared for daily shifts and spikes in business levels
- Ensured customers satisfaction with menu items, beverages, along with quick and pleasant service throughout their visit
- Consistently took the initiative to prepare for seamless closing process and to ensure for a well-stocked and thoroughly cleaned restaurant
- Accurately formulated reports, documents, and nightly deposit of funds; verified the correctness and security of money and cash drawers
Education
Undergraduate Study - Culinary Arts, Chef Training
Delgado Community College
New Orleans, LAHigh School Diploma - undefined
Archbishop Rummel
Metairie, LASkills
- Special Event Execution
- Operational Efficiencies
- Customer Service Performance
- Inventory & Supply Management
- Leadership & Team Building
- TIPS Training & Responsibility
- Designed and implemented a rotating seasonal cocktail menu
- Collaborated with F&B management on inventory, ordering, and cost control strategies
Hobbies and Interests
Leadership Development, Hospitality Management, Mixology, Travel, Outdoor Activities
Timeline
Lead Bartender
1 Hotels
06.2023 - Current
Front of House Manager
QED Hospitality
01.2021 - 2023
Lead Bartender
QED Hospitality
01.2018 - 01.2021
Restaurant Server
Meril
01.2018 - 01.2018
Restaurant Server / Bartender
Borgne Restaurant
01.2016 - 01.2017
Restaurant Manager
O'Henry's
01.2014 - 01.2016
High School Diploma - undefined
Archbishop Rummel
Undergraduate Study - Culinary Arts, Chef Training
Delgado Community College
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