Brooks Arant
Matthews,NC
Summary
Motivated undergraduate student with extensive customer service and teamwork experience. Demonstrates effective communication and a strong work ethic in high-pressure environments, ensuring safety, organization, and an exceptional experience for customers in various roles.
Overview
3
3
years of professional experience
Work History
Golf Outside Services
Carmel Country Club
Charlotte, USA
05.2023 - 08.2024
- Delivered exceptional customer service to club members and guests, enhancing their overall country club experience.
- Coordinated golf bag handling, cart preparation, and maintenance of practice areas, ensuring readiness for member use.
- Streamlined daily operations to maintain high standards of member experience and operational efficiency.
- Collaborated with team members to maintain organization, cleanliness, and operational readiness across golf facilities
Lifeguard
Carolina Pool Management, Inc.
Charlotte, USA
06.2022 - 08.2023
- Monitored pool activities, ensuring safety and well-being of all patrons through proactive supervision
- Responded promptly and effectively to emergencies and potential safety concerns
- Enforced facility rules, maintaining a safe, clean, organized environment that enhanced guest experience
- Communicated clearly with guests and staff, supporting safe, efficient pool operations and fostering a welcoming atmosphere
Lifeguard
Swim Club Management Group, LLC
Charlotte, USA
06.2021 - 08.2022
- Supervised swimmers and enforced safety regulations to ensure a safe aquatic environment
- Assisted patrons with inquiries and concerns, fostering a professional and welcoming atmosphere
- Collaborated with team members to maintain cleanliness of pool facilities.
Education
Undergraduate Student -
North Carolina State University
Raleigh, NC05-2028
High School Diploma -
Weddington High School
Weddington, NC05-2024
Skills
- Customer Service
- Effective Communication
- Conflict resolution
- Team Collaboration
- Adapts under pressure
- Strong Work Ethic
- Professional responsibility
- Adobe Certified
Community Service And Leadership
- Volunteer, The Haven and Laurels at Carolina Place Assisted Living Community
- Volunteer, Packapalooza Community Outreach, North Carolina State University
- Volunteer, Huntsman Cancer Foundation
- Homecoming Chair, Sigma Chi Fraternity
- Participant, Lou Gehrig Classic – ALS Fundraiser
Timeline
Golf Outside Services
Carmel Country Club
05.2023 - 08.2024
Lifeguard
Carolina Pool Management, Inc.
06.2022 - 08.2023
Lifeguard
Swim Club Management Group, LLC
06.2021 - 08.2022
Undergraduate Student -
North Carolina State University
High School Diploma -
Weddington High School