Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooks Broussard

Jennings,LA

Summary

Dependable and calm under pressure, I am committed to driving positive outcomes and supporting organizational goals. I am a hardworking employee with customer service, multitasking, and time management abilities seeking employment with a great company. I have an extensive background in a leadership position following company policies with little supervision. I am motivated, dedicated, eager to assist, help and support in any way.

Overview

19
19
years of professional experience

Work History

Clerical Aide

Jefferson Davis Parish School Board-LAES
07.2023 - Current
  • Organized and maintained accurate filing systems to improve document retrieval efficiency.
  • Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by addressing inquiries promptly and professionally using both email and telephone communication channels.
  • Ensured timely delivery of internal mail packages, securing a consistent flow of information among departments.
  • Coordinated scheduling for meetings and appointments, optimizing time management for team members.
  • Enrolled and scheduled new students

Interventionist

Jefferson Davis Parish School Board
08.2022 - 05.2023
  • Developed and implemented individualized intervention plans to support student learning needs.
  • Collaborated with educators to enhance instructional strategies and improve student engagement.
  • Monitored student progress through assessments, adjusting approaches as necessary for optimal outcomes.
  • Provided targeted support in reading and math, fostering academic growth and confidence in students.
  • Facilitated small group sessions, promoting peer collaboration and enhancing social skills among learners.

Operations Manager

First Guaranty Bank
01.2010 - 02.2016
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Directed day to day operations of new and existing accounts.
  • Managed scheduling, training, and inventory control.
  • Conducted employee observations and documented findings.
  • Hired and trained new employees on customer relations and customer service.
  • Monitored daily operations.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Conducted monthly audits.

Head Bank Teller

First Guaranty Bank
12.2006 - 01.2010
  • Supervised daily operations of teller line, ensuring compliance with banking regulations and policies.
  • Trained and mentored new tellers on customer service protocols and transaction processing systems.
  • Implemented process improvements that enhanced transaction efficiency and reduced customer wait times.
  • Monitored cash drawer accuracy, resolving discrepancies to maintain financial integrity.
  • Ensured exceptional customer service standards were met, addressing inquiries and resolving issues promptly.
  • Actively participated in community events on behalf of the bank, reinforcing a positive local presence among clients.
  • Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
  • Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
  • Developed strong relationships with customers, promoting bank products and services tailored to individual needs.

Receptionist

Big K Kans
06.2006 - 12.2006
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Maintained organized filing systems for confidential client information and correspondence.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls.
  • Processed payments and updated accounts to reflect balance changes.
  • Updated and recorded customer or client information to maintain accounts.

Education

Iowa High School
Iowa, LA
05-2000

Skills

  • Copying and faxing documents
  • Multitasking and organization
  • Maintaining office supplies
  • Documentation and recordkeeping
  • Progress monitoring
  • Motivating individuals
  • Customer service
  • Leadership ability
  • Calm under pressure
  • Dependable and cooperative
  • Reliable team member

Timeline

Clerical Aide

Jefferson Davis Parish School Board-LAES
07.2023 - Current

Interventionist

Jefferson Davis Parish School Board
08.2022 - 05.2023

Operations Manager

First Guaranty Bank
01.2010 - 02.2016

Head Bank Teller

First Guaranty Bank
12.2006 - 01.2010

Receptionist

Big K Kans
06.2006 - 12.2006

Iowa High School

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