Brooks Gay

• Assisted clients in understanding insurance policies and options available.
• Counseled prospects and policyholders on coverage, limits and regulations.
• Conducted thorough risk assessments to identify potential vulnerabilities and recommend suitable insurance solutions.
• Analyzed customer needs and provided best options, upselling products, and services.
• Provided timely responses to client inquiries regarding policy changes and claims.

• Manage operations and financial workflows for a service business, including scheduling, invoicing, job pricing, and vendor coordination
• Oversee material ordering and subcontractor logistics while managing the business remotely
• Develop repeatable processes to support efficient execution and profitability
• Operate the business remotely through documented processes and systems

• Assisted clients with insurance policy inquiries and provided necessary information.
• Collaborated with team members to prepare client presentations and proposals.
• Participated in training sessions to enhance knowledge of insurance products and services.
• Supported senior sales staff in organizing events and client meetings effectively.

• Deliver ~15 private instruction sessions weekly, coaching athletes ages 5–23 across hitting, fielding fundamentals, and advanced pitching techniques, plyometrics, and biomechanics
• Plan and lead group camps, providing structured instruction and mentoring to developing athletes
• Manage scheduling, lesson planning, and individualized skill development programs

• Summer Intern supporting a Farmers Insurance agency, working under Marlee Puckett
• Gaining hands-on experience in insurance operations, client service, and business development
• Actively pursuing insurance licensure to become a licensed insurance agent

• Made financial and logistics decisions in best interest of company.
• Managed operations budgeting, accounts payable and accounts receivable and payroll.
• Determined pricing for products or services based on costs and competition.
• Kept records for production, inventory, income and expenses.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
• Set pricing structures according to market analytics and emerging trends.